• 122 Myddleton Road, Bounds Green, London, N22 8NQ
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When it comes time to move out of a rented property many tenants neglect to get a final Professional End of Tenancy Clean. The main reason for this is that they think it will either be too difficult or will cost too much. 

Cleaning a whole apartment or house by yourself can be very difficult and time consuming, this is why most people opt not to do it. 

Fortunately, we are more than happy to help you out with our Professional Cleaning Services London. We operate 6 days a week and all year round, even on Bank Holidays. 

This means that we can always visit at a time and date best for your schedule. Sometimes we can even offer same day cleaning dependent on our bookings or short notice bookings. 

Rented properties nearly always require a security deposit at the start of your tenancy. You don’t need to worry about getting your security deposit back in full from your landlord or paying too expensive prices for cleaning anymore. 

Our Professional tenancy cleaning team can complete an amazing job on your property, no matter which service you book in and you don’t need to just book in one service at a  time. We can offer combined services so that you can have a full clean of your property all in one go, for a very reasonable price.

We try to save your time and money, leaving everybody happy. PremiumClean Ltd. is CRB & DBS Checked and Approved. We also offer full scale deep cleaning services across London: Office Cleaning, Lease cleaning service, Professional Carpet steam Cleaning, Gutter Cleaning, Professional External Window Cleaning, Interior Window Cleaning, Professional After Builders Cleaning, Deep Clean, Professional Oven Cleaning, Domestic Cleaning, Spring Cleaning, Hard Floors Cleaning. Whatever the Tenancy service you require we can be certain to provide it. 

We guarantee our cleaning in London, and we are more than happy to do a re-clean if needed. We clear all the rubbish into bags ready for disposal. Our end of tenancy cleaners, also known as our eot cleaning service team, focus on every single detail needed for a really good move out cleaning, ensuring everything is cleaned inside of the property

Our Tenancy cleaning prices are fixed and depend on the size of your property. It doesn’t matter how long the tenancy cleaning service takes us, we will always complete it as quickly and efficiently as possible, keeping the Tenancy cleaning cost fixed. Remember the cheapest prices can also mean poor quality, some cleaning companies may be cheaper than ours but do they send a professional tenancy cleaning team? Do they offer a guarantee?

Cheapest prices most of the time costs more than you pay. Don’t hesitate to contact us whenever you need our assistance. Our professional staff in the office are always happy to help with any questions you may have. They are also always ready to help you choose the best tenancy cleaning services checklist for you included in the normal tenancy cleaning services cost.

Premium Clean is a professional cleaning company with more than 10 years experience in cleaning services in London and professional domestic house cleaning, builders cleaning, upholstery cleaning, move out cleaning service, Professional Tenancy Carpet Cleaning using Hot Water Extraction Methods to get the best results from Cleaning carpets. We complete Tenancy Cleaning Checklists to ensure everything has been covered in our cleaning program and to provide the most professional service possible. 

Our Service is 100% Satisfaction Guaranteed and we have received so many positive reviews. We strongly believe that our tenancy cleaning prices are affordable and can fit to the budget of every family! We serve professional cleaning all over London, most of our cleaning team are local cleaners, so don’t worry about your area, get amazing cleaning prices and quotes today. We are flexible with start and finish times and we will always check for any parking fees that may be in your area to ensure that no hidden charges are to pop up. 

You can Book online or give us a call. Feel free to frequently ask questions and check our tenancy cleaning London reviews

Our professional cleaning equipment and professional cleaning materials/products are one of the most modern and efficient. Always providing a Fantastic job. As a Tenancy cleaning company our tenancy cleaning technician uses ProChem Chemicals & Equipment and Karcher, who are a leader in the cleaning upholstery and professional carpet & fabric care industry. High traffic areas or stains in the carpet are not a problem. We can leave you with fresh clean carpets and Upholstery.

HOW TO FIND US AND HOW WE WORK

You can easily find us on our website, CheckaTrade, Facebook, Twitter, YouTube, Pinterest, Yell. There are Many Ways to make a Booking with Us. You can Call us on 020 3004 0643, drop us an email, or just leave a Facebook message. Our professional tenancy cleaning technicians will arrive in no time and carry all the cleaning equipment to you, your accommodation will be spotless and clean before you know it. We can also offer a key pick up service for a small charge if you are not available to be home at the time of cleaning, once finished the cleaners will leave the keys in a asfae place that will be decided and discussed by you beforehand.. After they are finished with the cleaning you can make a payment upon receipt or invoice and you receive the best most efficient service and professional end of tenancy cleaning service in London.

We cover all the areas in the Property Inc Kitchen, Bathrooms, Bedrooms, Living Room, Hallway, Landings and Stairs.

WHAT DOES THE END OF TENANCY CLEANING SERVICE LONDON INCLUDE?

  • Kitchen Cleaning – We clean and polish everything top to bottom in the kitchen, focusing primarily on the Grease and Baked on Grime in the Oven and on the Extractor fan. We use the Steam cleaning method on the Oven as it is the best way to remove the Grease and Grime, also it Kills all Bacteria.  All the draws and cupboards, the Utensils and Appliances like fridge and freezers, are also cleaned, then Mop the floors and wipe down and clean all the sides.
  • Living Room Cleaning – This is the Room where everybody in the property gather, whether it be to play games, dine, watch the football or soaps, or just a place to gather and socialise. Our services here include carpet cleaning London as additional service, hoovering all soft furnishing, polish any hard furniture, clean the windows or if required steam clean the carpet and upholstery or polish any Hard floors that you may have.
  • Bathroom Cleaning – The Bathroom is the most used room in the property, and because of the use of Water, Bacteria can thrive here. We will Disinfect everything, using the Correct chemicals and steam cleaning method in our End of Tenancy Cleaning London service.
    Steam cleaning is the best way to Kill all Bacteria leaving the bathroom Germ free which helps prevent illnesses. We use only the Best Chemicals on the market so Limescale and Water Residue is not a Problem for us, we will leave taps and fittings shining.
Before and After

Our End of Tenancy Cleaning Gallery

WHO PAYS FOR END OF TENANCY CLEANING?

This all depends on the contract that you have with your landlord, in some cases, you will agree that at the end of your tenancy you as the tenant are liable to have the rental property cleaned. 

In other cases, you will be required to pay a security deposit before your tenancy starts, this will cover any issues when you move out. 

For instance, sometimes a tenant will have the property cleaned however if it isn’t to a high enough standard then the landlord will deduct money from your refundable deposit to get the rental property cleaned again so it is of an acceptable standard. The worst-case scenario is when a tenant just moves out and the landlord is then left to pay for this service themselves.

Sometimes the estate agents will contact us to book in a clean, however, they will not be the one paying, it will be the landlord paying for the service.We can be contacted by the Estate Agent, Landlord, or the Tenant directly, it completely depends on the contract that has been agreed between Landlord and Tenant. 

Whatever the situation we are always happy to help no matter who it is that contacts us. We simply want to provide the best possible cleaning service.

WHY ARE END OF TENANCY CLEANS SO EXPENSIVE?

End of Tenancy cleaning also known as eot cleaning services can be a little more expensive than other cleaning services, the reason for this is because in end of tenancy cleaning we provide a deeper cleaning of every room, where as a regular clean can mean simply removing dust and the odd bit of dirt, End of Tenancy means that the entire property has the be spotless and ready for a new tenant, New tenants do not want to move into a property that is not immaculately clean. 

All the cleaning materials for End Of Tenancy cleaning are completely different to the products we use for our regular cleaning, they are usually a lot stronger and help our professional cleaners remove more stubborn dirt. This helps our tenancy cleaners provide a more thorough clean and to ensure that every new tenant is completely satisfied with the property they are about to move into.

Also it means that landlords can rest easy that their property will be fresh and clean ready for their new tenants. Our End of Tenancy cleans do not include our Carpet cleaning service, however this can be booked and paid for separately or as a combined service giving you the complete cleaning package.

The End of Tenancy cleaning prices are reflected in our services and you will see that although a little more expensive it is worth every penny. We can assure you that it is definitely worth booking to give you the best cleaning service for your property.

Our Process

EOT Cleaning In 4 Steps

Free Quote Requested

You can do that online going to the price page on our website to get an accurate price for your tenancy cleaning service and visiting our contact page to fill out our booking form.

Receive a Response From Us

Our office team will be in touch to answer your questions and to ask you for more details if need of the service, and confirm the date, time and final cost.

Booking Confirmation

Our office team will send you a booking confirmation via email with all details required: date, time, cost and cancelation. Deposit is required.

Ready For New Tenants

Our cleaning team cleans and inspects the property using a checklist. Everything has to be cleaned to perfection. VAT invoice receipt as evidence will be sent to you.

OUR END OF TENANCY CLEANING CHECKLIST

Our End of Tenancy Cleaning Program

All Interior Rooms

Ovens

Kitchens

Bathrooms, EN Suites & WC

Fridges & Freezers

Washing Machines

Extractor Hood

  • Dusted and cleaned all door frames
  • Dusted and cleaned all skirting  boards
  • Dusted and cleaned all picture rails
  • Dusted and cleaned  all light fittings
  • Dusted and cleaned all wardrobe and cupboards
  • Dusted and polished all electrical sockets
  • Dusted and polished  all hanging rails
  • Dusted and polished all mirrors and frames
  • Dusted and polished all audio visual equipment
  • Dusted and polished all free-standing furniture
  • Dusted and polished all doors, handles and locks
  • Dusted and polished all light switches
  • Mattresses vacuumed
  • All rugs vacuumed, replace and moved
  • Armchair and sofas cushions vacuumed and removed
  • Window glass internal cleaned
  • Window frame internal cleaned
  • Flooring vacuumed and mopped
  • Walls and ceiling cobwebs removed and dusted
  • Removed glass door and cleaned
  • Removed and degreased all cooker fitments
  • Interior de-greased

As per all interior rooms plus:

  • Cleaned and polished cupboards, handles and doors
  • Dishwasher Cleaned In and Out
  • Cleaned and polished wall tiles
  • Cleaned and buffed worktops
  • Cleaned all kick boards
  • Cleaned under sing area
  • Cleaned for utensils, crockery, cutlery and glassware are additional fee.
  • Cleaned all areas between appliances and cupboards
  • Removed limescale  from sink and taps
  • Polished all chrome and metal plate surface

As per all interior rooms, plus:

  • Descaled and cleaned basin, bath and shower areas
  • Descaled and polished shower screens
  • Cleaned and polished all bathroom fixtures
  • Cleaned and removed the waste
  • Cleaned and sanitised the toilet
  • Cleaned the toilet cistern
  • Cleaned the toilet U-bend and area behind
  • Removed soap and limescale from all surfaces
  • Removed limescale  from toilet bowl
  • Polish all chrome and metal surfaces
  • Cleaned handle and exterior door
  • Cleaned rubber seal
  • Cleaned internal base and walls
  • Cleaned and removed food and shelves compartments
  • Freezer must be defrosted and emptied beforehand
  • Cleaned glass door
  • Cleaned rubber seal outside and inside
  • Cleaned and washed exterior
  • Cleaned and washed the soap dispenser
  • Cleaned inside drum
  • Cleaned and degreased the filters
  • Cleaned ,polished and degreased the external body
EOT Cost

End of Tenancy Cleaning Prices​

Room Type

Flat

House - 1 Staircase

Studio Flat

£140

£170

1 Bedroom / 1 Bathroom

£180

£210

2 Bedroom / 1 Bathroom

£200

£230

3 Bedroom / 1 Bathroom

£240

£270

4 Bedroom / 1 Bathroom

£320

£360

Blinds, Toilet, Bathrooms, Staircases, Balcony, etc.

Additional Services

Service

Price

Extra Blind

from £10

Extra Toilet

£20

Extra Bathroom

£40

Extra Staircase

£30

Extra Balcony

from £40

Freezer Defrosting

£50

Internal Conservatory Windows

from £50

Your Common Questions Answered

END OF TENANCY CLEANING FREQUENTLY ASKED QUESTIONS

What is End of tenancy Cleaning?

When you move out of your property and the new tenants have to move in, then require Deep Cleaning of the property.

Do I Need to Provide any Cleaning Materials for End of Tenancy Cleaning?

No, we provide all the cleaning Materials and Equipment to deep clean trough out your property.

Is the Oven Cleaning included in End of Tenancy Cleaning Program?

Yes, the Oven cleaning is included on our check list for end of tenancy cleaning.

Is the Carpet Cleaning included on End of Tenancy Cleaning?

We do carpet cleaning, and the price for it is on additional charge, please ask us for a quote.

Do you Guarantee Deposit Back on End of Tenancy Cleaning?

Yes, we fully guarantee our service within 24 hours after the service. If any issue we will return to re-clean the missing areas.

Do you require Deposit for End of Tenancy Cleaning Service?

Yes, we require deposit, 50% of the total, and the rest to be paid on completion.

What Happens if Anything is Damaged during the End of Tenancy Cleaning?

We will pay for the item, or team of builders will repair the damaged on our cost.

Can we use the Property strength after the Cleaning, is it safe?

Yes, you can use it, all will be nice, shiny and safe.

Do I Have to Pay for Parking or any other Hidden Charges for End of Tenancy Cleaning?

If you book End of Tenancy Cleaning only, No.

Can i Pay you upfront and not Come back in the end?

Yes, you can do it, and you will still be able to use our full guarantee.

Can you pick up Keys from Neighbours, or Estate Agencies?

Yes, we can do, and also we can bring back when the job it's done.

Do you Charge additional if the Condition of the property is dirtier than normal?

Yes, of course, We charge for the extra time we stay, for our hourly rate.

Do you use Professional Materials and Equipment?

Yes, the products we are using are more for industrial cleaning, to be easy and quick for us to clean, but we can also use Eco-Friendly products if you require.

How Long Does End of Tenancy Cleaning take?

Depend of size and condition, but for example 2 bed, 1 bath flat takes around 4-5 hours.

Do I Have to Be in The Property During The End of Tenancy Cleaning?

No, you can stay if you want, but normally we recommend to come back on completion to inspect and make the payment.

Is the External Windows Cleaning Included on End of Tenancy Cleaning?

We can clean the windows from outside for extra cost, but inside window cleaning is included on the price.

Can I make the payment in the end when I check the property and make sure it's all clean?

Yes, of course, even though you can still use our full guarantee in the next 48 hours after the cleanings are done.

A Happy Customer

REAL STORY

From Mr & Mrs Ford – From Fulham, Found us on Google and sent us an Email requiring End of Tenancy Cleaning for their 2 Bedroom flat, Inc all Cleaning Materials & Equipment. We replied back to them that the Price. We explained to them we clean everything top to bottom inside, and guarantee our service for 24hours. They were happy with this Price, so agreed to book the cleaning for the next day at 08:30.  The two cleaners arrived the next day at 08:15, met with Mr & Mrs Ford who allowed them access to their property and left them to complete the Clean. The cleaners cleaned everything top to bottom, all Dust and Cobwebs, de greased all kitchen appliances and cupboards inside and out. De-scaled all the bathroom and kitchen sinks taps etc. cleaned all the floors like new.  The cleaners called the Customer after four and a half hours, 30 minutes before they finished to give them time to travel back to the Property for Inspection. When Mr & Mrs Ford arrived they Inspected the property and were very impressed how hard the girls had worked, and that everything was spotless. They Paid to the cleaners upon receipt, and left good feedback, explaining they were going to use us again. 3 Days later they sent us an email to let us know that the Estate Agent had been to inspect the property and had passed the Inventory check, with clean being done to a High Standard.

Mr & Mrs Ford

Rating5.0
Based On 212 Google Reviews & 129 Website Reviews

100% Satisfied Customers

Kevin Guzman
Kevin Guzman
05:32 19 May 22
The team came in to do a full clean of my condo, and the results were amazing! The team was very throughout and efficient, getting to all the hard to reach places and left the space like new again. The entire experience was very professional, and Eva walked me through the whole process in her consult. Very high quality that I would recommend, and will be using again!
Oscar Nickel
Oscar Nickel
03:09 19 May 22
We had a great experience with Premium Clean team – the cleaning crew spent a day cleaning the house from top to bottom. They did an amazing job! The were hard-working, detail oriented, and very friendly! Highly recommended!
Bradley Wilkinson
Bradley Wilkinson
13:00 04 May 22
Used carpet cleaning service for the second time. Thorough and punctual service. Will definitely recommend this company.
Matthew Hartley
Matthew Hartley
01:57 03 May 22
Cleaning of three sofas was done efficiently and successfully. Two spots that could not be removed were pointed out and explained. Time of visit was adjusted twice, but company office kept us up to date on the schedule.
Nil Nir
Nil Nir
22:14 24 Apr 22
The crew arrived on time, was extremely professional and pleasant and worked non stop for several hours doing an extremely thorough clean of multiple installed carpets, area rugs, couches, and fabric covered dining chairs. Would highly recommend!!
Xayeen Lio
Xayeen Lio
22:37 23 Apr 22
Nick was an excellent technician – arrived on time, was pleasant and professional to deal with, identified immediately the material and how best to perform the cleaning, and finished the job in the time allotted. Also, our couch is now looking like new again.Would recommend Premium Clean, specifically Nick, to family and friends.
brilliant job. excellent service. my flat its nice and spotless again. highly recommended. thank you
Nick did a fantastic job.My carpet its like brand new now. Thank you very much. Highly recommended
Slavina Slavcheva
Slavina Slavcheva
15:08 14 Feb 22
i used the company for end of tenancy cleaning. they did a fantastic job. Highly recommended it. thank you very much guys.
James Bruce May
James Bruce May
12:51 11 Feb 22
Sparkling flat after a thorough end-of-tenancy clean with these guys. Thanks!
EMMANUEL ALADA Snr (DEXY)
EMMANUEL ALADA Snr (DEXY)
13:00 30 Jan 22
Chiara B
Chiara B
19:39 25 Jan 22
sally leung
sally leung
22:48 23 Jan 22
Harvinder
Harvinder
16:03 30 Dec 21
Very professional service, arrived on time and thoroughly cleaned the house quickly and efficiently. Highly recommend.
Amandeep Stevens
Amandeep Stevens
12:05 15 Dec 21
I had my oven cleaned. Absolutely brilliant, oven is sparkling. The 2 people that did the clean were lovely nice people. You didn’t even know they were there, cleaned up immaculately. Will use again, highly recommend
Finbar Spargo
Finbar Spargo
21:02 02 Dec 21
Very good end of tenancy cleaning. Reliable company.
Ralitsa Georgieva
Ralitsa Georgieva
14:25 29 Nov 21
I’m very happy with the service I had today very professional and experienced they left the property nicely clean I definitely will recommend this company
Rae Duke
Rae Duke
11:17 24 Nov 21
I used this company for final Move Out cleaning. Find them on Google and Dan was very professional explain step by step all process and i fully trust him., because I wanted to get my deposit back. The Team came on with 2 nice ladies with all materials and equipment, and took half a day to clean my 1 bed flat to spotless. I get my deposit back without any issues. I would like to highly recommend this company. They are very reliable with reasonable prices. Thank you for the great work guys, I will see you again.
j ball
j ball
13:00 04 Nov 21
Excellent service – my sofa has come up a treat! Polite and professional with great communication. Highly recommend.
Precilia Godart
Precilia Godart
13:42 03 Nov 21
Laura Chiesa
Laura Chiesa
13:06 27 Oct 21
I decided to call Premium Clean for our end of tenancy cleaning. The team came on time: 3 energetic girls, who did a fantastic job, with absolutely no supervision (I had no time to pop by, while busy with the move). The flat was sparkling clean in less than 3 hours, with outstanding results on limescale and the oven. Communication was good. I would definitely recommend
Lucy Metcalfe
Lucy Metcalfe
13:38 18 Oct 21
I used the company for an end of tenancy clean and was really impressed with the service. Amazing value for money – I would highly recommend!
Eric Osman
Eric Osman
18:32 28 Sep 21
I’ve employed them on three separate occasions from April to September 2021, and on all those occasions, I have not needed to supervise or ask them to return for any end of tenancy cleaning services. The only issue is their telephone response times, but they do always call back and are willing to do whatever is necessary to maintain the high standards.
Miglena Parmakova
Miglena Parmakova
08:27 13 Sep 21
Chris Butcher
Chris Butcher
11:49 07 Sep 21
Booked this company for my carpet and sofa clean after my tenant terms finished.
Nick came on time and did a fantastic job, all the stains came out completely.
They using very big and professional machines, everything looks on a higher standard.
He is a very polite and nice person, very smiled and explained to me all the process.
I will definitely use this company in the future and highly recommend it to my friends and family.
Thank you for the great service.
Chris Butcher
Chris Butcher
11:11 07 Sep 21
Booked this company for my carpet and sofa clean after my tenant terms finished.Nick came on time and did a fantastic job, all the stains came out completely.They using very big and professional machines, everything looks on a higher standard.He is a very polite and nice person, very smiled and explained to me all the process.I will definitely use this company in the future and highly recommend it to my friends and family.Thank you for the great service.
Cathy Chappell
Cathy Chappell
06:44 06 Aug 21
This is the worst company I’ve dealt with. They changed the time of the clean without informing me and then I saw a text later that said they were coming 3 hours later. I had painters waiting until they had left to finish skirting boards etc. The painters had to go home and come back the next day. Cost me more money. HOWEVER Premium Clean NEVER TURNED UP at all!!!
I spent over an hour trying get an explanation and someone to come and clean the house. They did not return my calls and then I asked the Superviser to call. They didn’t call either. THEN THEY CHARGED MY MASTERCARD for the Clean they never did. Took me over a week to get a refund! Extremely unprofessional.
Katie Mallalieu
Katie Mallalieu
19:53 26 Jul 21
Great service and really happy with the overall condition of the house. We used premium clean for an end of tenancy clean and they made the process a lot stressful with their fabulous cleaning skills. The carpets were spotless and all stains were removed. Thank you for this service I will be recommending you to friends.
Kaloyan Vasilev
Kaloyan Vasilev
16:29 08 Jul 21
Very good service and very polite person! We are very happy with the cleaning! If you need good carpet cleaning i recomend!
Louise Jones
Louise Jones
10:34 28 Jun 21
Thank you so much to Eva and colleague for our end of tenancy cleaning this morning. All fab and we are very happy! Punctual, speedy, great communication and great clean. Thank you!
Sigita M
Sigita M
13:52 25 May 21
Very happy with my End of tenancy clean, cleaners were on time, worked very professionally and the result is sparkling clean flat. I am sure I won’t have issues getting my deposit back. Great value and invoice issued promptly, whole fee done by bank transfer.
Sophie Bradley
Sophie Bradley
13:34 29 Mar 21
Kiril from Premium Clean did a brilliant job dyeing our 100% wool carpet. He fixed one bleach stain and one dog urine stain. I would 100% recommend this service, especially if you have a high quality carpet that has been damaged.
Francisco Ponce de Leon
Francisco Ponce de Leon
11:23 18 Mar 21
I used their services of end of tenancy cleaning, and they did an outstanding job! Very friendly and professional folks
Mathilde Andrin
Mathilde Andrin
12:30 01 Mar 21
We hired Premium Clean for an end of tenancy cleaning. Communication was great, they’re very responsive. Prices are correct and well worth the money as the flat was extremelty clean when they left. Their team was on time and very thorough. The checkout company found nothing to say about the cleanliness of the flat so thank you Premium Clean!I would definitely use their services again!
katie wallace
katie wallace
00:58 16 Feb 21
We used the company for an end of tennancy clean. The communication was really good and the clean started and ended on schedule. There were a couple of areas missed and a follow up visit was needed but this was very painless to arrange including key collection and drop off from the agents. Would definitely use this company again .
Andrew Jones
Andrew Jones
09:47 03 Feb 21
Premium Clean managed to fix some bleach marks in a carpet by carefully re-dyeing the area to match the original colour. Great service!
Eli Sa
Eli Sa
10:52 29 Jan 21
book this company for a specific service, after builders cleaning and we paid accordingly for a deep cleaning of the house (£265)

unfortunately the level of service was extremely poor and the property was left with dust and stains all over the rooms.

In addition to that, the cleaners didn’t follow the basic cov19 roles and they didn’t wear any masks even when they were not cleaning and in the same room as me (I’m 8 months pregnant). When we asked for them to wear the masks they pretend not to listen or we were told to leave the property empty

Windows are full of stains and dust so the area close to the window handle is dirty (it doesn’t seem it was even touched)
the electrical switches is full of dust
the floor still have the stains that were there before the cleaning team came
the freezer was not even open

and those are just a few pictures…

middle of the cleaning, I checked the rooms they were done and I immediately saw there were still dirty.
I tried to speak with the cleaners but nothing so I called the office to raise my concern and I was told I should not be in my house or I should stay in a room to wait for them to finish. They ensured me that the rooms would have been cleaned and I would have time to run through the rooms with the cleaners to speak about the service.

With my surprise when the cleaners finished, they left the house without saying anything, however one of them had to come back to the house as she left her scarf.
I took the opportunity to speak with the cleaner telling her I was not happy with the service, but she didn’t care and said it was clean for her

I called the office again and the customer service person was very rude because of my complains and because I said I don’t have any other options that put a negative review

After several complains, I was offer a refund of £15 (over £265 I paid)
Lam L
Lam L
15:51 21 Jan 21
outstanding job
James Champion
James Champion
06:23 19 Jan 21
Fantastic, efficient service. Would highly recommend. Our carpets look as good as new. Will definitely be using again.
Boris Y.
Boris Y.
22:27 08 Jan 21
This is a small company which cares about doing the job right, I want to thank the owner for keeping high quality standard.
Katt Wade
Katt Wade
17:13 06 Jan 21
I had premium clean do my end of tenancy clean and WOW I am impressed. Arrived bang on time, completed the full clean in just over 3 hours (2 bed house) to a very high standard. Absolutely spotless. Would definitely use them again.
Alice Keown
Alice Keown
12:12 22 Dec 20
Irfan Butt
Irfan Butt
11:03 11 Dec 20
Very friendly, responsive and got the job done properly. Highly recommended!!
Frances Carey
Frances Carey
11:04 07 Dec 20
Berlin Pilates Room
Berlin Pilates Room
18:34 02 Nov 20
Very happy with the cleaning experience. Easy to organise, clear pricing and run by professionals who will answer all questions & sort out any issues.
l jck
l jck
09:09 29 Sep 20
Simply outstanding! We have been using this company for end of tenancy cleans for 4 years now. The quality of their cleaning is truly exceptional. I am not trying to up Premium Clean’s rating, I can recommend them without hesitation, which I normally don’t do.Thank you for another great clean in SW7 yesterday!
Anni Oskala
Anni Oskala
10:49 15 Sep 20
I would highly recommend Premium Clean for any carpet or upholstery cleaning – they did a fantastic job steam cleaning all our fitted carpets, sofas, and wool as well as cotton rugs, all of the many stains came off and everything was left looking like new.
Augustus Perkins Ray
Augustus Perkins Ray
14:45 02 Sep 20
My house required an end-of-tenancy clean and I spent a number of hours looking online at various cleaning companies before settling on Premium Clean, which has good reviews across a number of websites. A team of cleaners visited the house for an initial clean, which none of the housemates were in attendance for, but the landlord was not 100% happy with the result. Fortunately, when I called the Premium Clean office a new date was arranged for a re-clean of the house, at no additional cost to the tenants. Although the company were busy with other jobs and had limited availability, they were able to expedite the day of the re-clean and came back within 24 hours of me contacting them, four days before their next advertised availability.When they arrived for the re-clean (again, none of the tenants were in attendance), the landlord (who was) asked the cleaners to carry out additional services not usually included in the base end-of-tenancy clean (such as window cleaning, rubbish clearance and gardening), and the cleaners took to the job without hesitation or protestation, at only a small additional cost to the tenants. In addition, two of the three mattresses, which were significantly soiled and which the landlord had said would need replacing, were efficiently and effectively cleaned by Premium Clean’s mattress technician, which saved us quite a bit of extra money, as the landlord only needed to replace one mattress. As the tenants had moved out by this point, I communicated with a very polite and generous man (Chris) over the phone during the re-clean, and he was really helpful and reassuring while he simultaneously liaised with the landlord.Overall, I had a very positive experience of using Premium Clean and I would recommend their services to anyone looking for a polite, professional and proficient cleaning company.
hristo hristov
hristo hristov
16:26 29 Aug 20
I spelled coffee on my carpet, tryed to remove the stains my self, but i didint. Than i contact Premium Clean , they come on next day and romove the stains compleitlly. Highly recommended. Thank yuo for the great work.
Radoslav Naidenov
Radoslav Naidenov
15:17 03 Aug 20
Great service! Their team arrived on time, they were very friendly, efficient and considerate of the details. The flat is now ready for its end of tenancy check. Thank you again for your help !
Alexey Gordeev
Alexey Gordeev
20:55 18 May 20
Very friendly staff, came on time did a good a job. I had Premium Clean do my end of tenancy cleaning and was pleased with the result – the landlord did not deduct any money for cleaning afterwards
veselina ivanova
veselina ivanova
06:55 15 Apr 20
Sergei Nikolov
Sergei Nikolov
10:34 06 Apr 20
Exellent cleaning service. I used Premium Clean for End of Tenancy Cleaning Service. Get my deposit back in full. Highly Recommended. Thank you
Elizabet Aleksandrova
Elizabet Aleksandrova
19:40 04 Apr 20
Used Premium Clean for End of Tenancy Cleaning week ago, and they did fantastic service, i get my deposit back in full. Highly recommended. Thank you
Mladen Milchev Dinov
Mladen Milchev Dinov
14:23 01 Apr 20
I used Premium Clean for Carpet Cleaning . They did a fantastic job, and get my deposit back in full, Highly recommended. Thank you
Mladen Dinov
Mladen Dinov
13:34 01 Apr 20
I used Premium Clean for Carpet Cleaning . They did a great job, and did my carpet like brand new. Highly recommended. Thank you
Zameen Brar
Zameen Brar
10:54 05 Mar 20
we had an iron burn in the carpet. the company technician was very professional and efficient, it left the carpet like nothing ever happen
Des Scott
Des Scott
18:10 18 Jan 20
The team were efficient, courteous and helpful. They did a fantastic job and cleaned up well after they had finished. They also made sure we were happy with what they had done before they left
Tim Stirzaker
Tim Stirzaker
18:50 12 Jan 20
Excellent service cleaning our sofas and mattresses. Very professional, easy to deal with and did a great job.
Lyudmila Staneva
Lyudmila Staneva
14:26 12 Jan 20
I used the company to remove the candel vat from my velvet charge which they completely success it. I can believe that is possible at all. I carry happy and highly recommended this company. see you again. Thank you for the premium service.
25 Devonshire Place Ltd
25 Devonshire Place Ltd
13:25 31 Oct 19
We had carpet cleaning done, looks great and Kiril was super informative, friendly and efficient. Booking process was very easy and we could not be happier as we had a few disappointments trying with another companies.Highly recommended!!…. Thank you guys!
Olarinde Ajai
Olarinde Ajai
11:26 28 Oct 19
Awesome
Sen Boyaci
Sen Boyaci
12:26 22 Oct 19
Fantastic end of tenancy clean by two lovely ladies. We got our full deposit back which says quite a lot in it self. The flat (a basement flat) was getting a little mouldy and damp, and they did a great job in reducing this dramatically and generally cleaning the whole place to a high standard. They arrived a little early too which was lovely, and they were happy for me to leave them to it and then post the keys through the letter box. Overall I am very pleased and couldn’t fault the experience and service
Alistair
Alistair
17:53 15 Oct 19
Excellent speedy service to repair a hairdryer burn in my carpet. Almost invisibly repaired in about twenty minutes for a very reasonable price! Thank you.
Georgi Shkodrov
Georgi Shkodrov
22:06 10 Oct 19
fantastic job, very professional service on competitive prise. Highly recommending them to everyone
Tracey Bower
Tracey Bower
11:20 04 Oct 19
Good service thank you for the great cost and hard work
Tamasine Henderson
Tamasine Henderson
10:22 22 Sep 19
I’ve waited a couple of days to write this review because I wanted to see how the upholstery looked after the clean. I’m thrilled! Booked in for cleaning 2 armchairs and an ottoman. The cats had vomited on them and I made an attempt to clean it and ended up staining the material (linen) further.Kiril explained the options and was transparent about what could be done. I decided to go for a chemical treatment that totally removed the stains. It was all done in under an hour and he was professional and very knowledgable about stains and treatments. I will certainly be asking for Kiril in future if the cats get at the furniture again.
Hristo Hristov
Hristo Hristov
19:40 26 Aug 19
Excellent service. Extremely happy. Highly recommended
Койчо Койчев
Койчо Койчев
13:22 26 Aug 19
Nick is very professional Carpet Cleaner, my carpet looks like brand new. Thank you very much, will see you again. Highly recommended.
Tom Foulsham
Tom Foulsham
15:15 24 Aug 19
Really good cleaning job. Very friendly staff.
Cvetanka Mladenova
Cvetanka Mladenova
14:06 18 Aug 19
I used Premium Clean few times for carpet cleaning. They did a fantastic job every time. Highly recommended. Thank you
Jonny & Leane
Jonny & Leane
13:09 18 Aug 19
After an initial booking mixup, Chris and his colleague did everything they could to put things right – impressive customer service! They even accommodated a Sunday cleaning slot, which they don’t normally do. The finished clean of our sofa is great and it smells nice and fresh after a few years of wear and tear. Thanks again.
Adam Gorbe
Adam Gorbe
10:15 15 Jul 19
Cleaners showed up at the agreed time and did an excellent job. Very professional, I’d recommend them.
Ro Gh
Ro Gh
17:53 25 Jun 19
Silvia De Dominicis
Silvia De Dominicis
15:49 20 Jun 19
Best service ever! Very happy and satisfied about the result. Definitely recommended.
Roberta Gori
Roberta Gori
17:14 19 Jun 19
Excellent job. Highly recommended.
Marta Dimitrova
Marta Dimitrova
10:18 31 May 19
I used Premium Clean for End of Tenancy Cleaning. They did a fantastic job, and i get my deposit back in full. Highly recommended. Will see you again. Thank you
Katy Veall
Katy Veall
16:09 30 May 19
I am happy with the result. Kiril is professional carpet cleaner. Highly recommended. Thank you
Arden Elle Marshall
Arden Elle Marshall
13:35 24 May 19
We own a 7 bedroom guesthouse and they cleaned all our carpets and mattresses last year making them look as new .This is the best carpet cleaning company we have had in over 12 years.Perfect service and customer care in every single way and thoroughly nice people .Would never use anyone else , having now found them . Thank you !!!
L k
L k
09:04 23 May 19
Booked a 2 seat couch steam clean and dry.Very professional, got a mini course as well on how different fabrics are cleaned and all the dos and dont’s on fabrics.Highly recommended
Jonathan Rock
Jonathan Rock
10:52 17 May 19
Kiril was super professional ! Great service, great cleaning, warmly recommended !
GAMEPLAY
GAMEPLAY
14:03 16 May 19
I have few properties in London, and using Premium Clean all the time. They aways do fantastic job. Highly recommended. Thanks you
Kimberly Mason
Kimberly Mason
12:31 01 May 19
Their end of tenancy professional clean was great! Place looked brand new again! Definitely would recommend and at such a good rate too
Gary Lewis
Gary Lewis
14:37 18 Apr 19
I read many positive reviews and was encouraged to book Premium Clean for their end of tenancy clean. I called a number of times to try and book the service and received a voicemail that they were busy and I should leave my name and number so my call could be returned.I left my contact details and hoped to receive a call. After not having my call returned after a number of hours, I called the number again and got the same message that they were busy. So I ended up booking one of their competitors instead because at least someone picked up the phone to speak with me.
Colette Roach
Colette Roach
12:39 27 Mar 19
Good price, they arrived bang on time, clean was a good standard, and the office respond to any queries very quickly – would recommend.
Davide gari
Davide gari
15:40 20 Feb 19
Great service.
Adam White
Adam White
17:31 13 Jan 19
Efficient and professional service. Great results. Would use again and recommend to others.
Christophe Pejoux
Christophe Pejoux
15:29 05 Jan 19
I had the oven and the carpet cleaned by Premium Clean (Kiril, Spaska and Valentine). I was very happy with the service provided: the oven was squeaky clean and the carpet is far much better now!These people pay great care to their assigned tasks. They are very efficient, polite, friendly and even take the time to explain the cleaning process they are going to perform.So highly recommended and will call them back if needed in the future!Christophe
Kelly Standish-White
Kelly Standish-White
09:19 17 Dec 18
Excellent company – quick and efficient communication, very easy to deal with and did a fantastic end of tenancy clean. We received our full deposit back as a result of the clean, so would highly recommend their services.
Charlene West Watson
Charlene West Watson
19:24 11 Dec 18
had my carpets done today and they smell amazing I opted for the cherry scent. the carpets look great and all the stains I had have been removed 😁 very happy defiantly using them again.
Larra Creations
Larra Creations
10:23 19 Nov 18
Very friendly and reliable company. Good and quick job. I definitely recommend them.
Lucy Stein
Lucy Stein
11:22 22 Oct 18
Excellent, professional and quick service. My sofa and rug are beautifully clean and the technician was super friendly and helpful. Couldn’t ask for more
Aash Patel
Aash Patel
07:15 10 Oct 18
Used Premium Clean for an end of tenancy cleaning. Never thought the place could be so clean.
Réka Berkes
Réka Berkes
20:23 04 Oct 18
Great service, lovely people!
Magdalena Molin
Magdalena Molin
18:01 28 Sep 18
A very good clean, very happy
Marc Rimmer
Marc Rimmer
11:37 25 Sep 18
Great company – excellent communications via Charlene and professional carpet cleaners. Couldn’t get a tough stain off first time so came back a second without charging and got it out!. Would recommend.
Catherine Maguire
Catherine Maguire
13:36 24 Sep 18
The team of two ladies did a fantastic job in quick time. We’re delighted with the end result and the speed in which they did the End of Tenancy cleaning. The flat (which was a two bed, two bathroom, two balcony property) was cleaned to such a high standard. I can only say we’re really impressed with the work they did – the oven was sparkling clean and the place looked so bright afterwards.
S Shetty
S Shetty
11:25 22 Sep 18
Excellent service and very friendly cleaning team. Would recommend to everyone looking for a hassle free professional cleaning
S Hyde
S Hyde
14:32 19 Sep 18
Excellent cleaning by Kiril, thank you!
Reinette Mettle
Reinette Mettle
13:38 17 Sep 18
Thank you so much to Kiril and his professional cleaning service. A job efficiently carried out. Will definitely recommend
Diógenes Boavida
Diógenes Boavida
14:18 15 Sep 18
Premium Clean repaired my carpet that I burned while I was ironing and they completely made it look like nothing happened.
Petra Kulynycz
Petra Kulynycz
11:50 15 Sep 18
Kiril did an amazing job. My carpet has literally changed colour and he got rid of some old stains too. Very friendly and professional service, would highly recommend.
Kelly Farrell
Kelly Farrell
11:32 12 Sep 18
Everything about Premium Clean was Professional, from my initial communications with them right up to the clean itself. An End of Tenancy Clean of a Furnished 3 Bedroom, 2 Bathroom Flat Cost £220 and I have to say I was happy to pay this based on the clean the flat received.
Vladimir Dimitrov
Vladimir Dimitrov
17:32 22 Aug 18
Excellent customer service. High standard end of tenancy and carpet cleaning service. Get my deposit back in full. Highly Recommended
colin craven
colin craven
11:27 22 Aug 18
I called the office number several times but the call was cancelled at their end without picking up. I have no experience with the cleaning teams but the office customer service is quite poor.
styliani stefanidou
styliani stefanidou
10:05 10 Aug 18
Excellent carpet cleaning services!efficient and very polite service!definitely recommend using the premium clean as your carpets will dry very quickly!
Laura H
Laura H
21:46 21 Jul 18
Lina and her team of 2 did a very professional job with our end of tenancy cleaning. They went over what was to be done, asked questions to ensure they got it right, took the time to be thorough (cleaning lasted longer than they originally thought), and were efficient and impressive.
Nelli Wahlsten
Nelli Wahlsten
15:56 14 Jul 18
Kiril did a fantastic job of cleaning our carpets effectively and efficiently – I would highly recommend. Thank you!
Håkon Lillegraven
Håkon Lillegraven
09:26 04 Jul 18
Would definitely recommend! Communication from the first moment was efficient and friendly and the cleaners who arrived were professional, nice and left the house in top form!
Andre M
Andre M
17:58 26 Jun 18
A highly professional and very cost-effective service! Kiril did the whole carpet (one bedroom) in less than 20mins and the results are incredible. We will certain use them again and recommend them thoroughly.
Kally Oh
Kally Oh
09:50 21 Jun 18
Used the company for carpet cleaning, and I chose Premium vs the numerous other available companies based on the presence of so many positive reviews. Kiril was punctual, polite and professional, and takes the job seriously. The job was carried out very well and he is clearly very experienced with carpet & upholstery cleaning. I am easily disappointed with cleaning companies in London, but Premium was very impressive and I will be using them again,–I’m glad I’ve found a professional & reliable company that delivers what they say (this is so rare!). Good value for money
Glenn Currie
Glenn Currie
08:18 20 Jun 18
We have used Premium cleaning for years and they do a great job. Easy to deal with
Emmanouil Makrygiannakis
Emmanouil Makrygiannakis
15:30 04 Jun 18
Effective and fast work for a reasonable price -excelent service!
Percy Clarke
Percy Clarke
13:57 04 Jun 18
Amazing! Our carpets are like new. Great, friendly and professional service. Will doubtless be using again
Oliver G. Parker
Oliver G. Parker
11:58 24 May 18
As always – excellent. I use these guys quite a lot and go back to them knowing they are good and well priced. (Top tip: their telephone is often very busy. Email them if you are struggling to get through.).
Justin Donegan
Justin Donegan
20:07 21 May 18
Brilliant cleaners. Flat left spotless. Carpets restored as new. Worth every penny
Carolin Ayling
Carolin Ayling
19:48 21 Apr 18
Did a great job on our 2-seater sofa. Very friendly, professional and affordable.
Tudor Rotarus
Tudor Rotarus
10:56 19 Apr 18
Really good services and nice, friendly staff. I had my couches, oven and windows professionally cleaned and the results were really good, it made a huge difference
Sandra Slastan
Sandra Slastan
12:10 18 Apr 18
Great! I’ll use them again. I’d recommend them 100 percent. The guy who came to our flat was extremely nice, explained everything to me and did his best given our specific situation. The whole clean of a sofa, carpet and stairs was just an hour long. Everything is cleaner and smells good. I’m a happy customer. Thank you!
rachel rutherford
rachel rutherford
15:30 28 Mar 18
This is my second time using Premium Clean and I was not disappointed. Eva and her colleague did a fantastic job of cleaning my 2 bed flat. They were very friendly and did the job to a top standard in record time. Would definitely recommend and will be using them again! Thanks!
mathieu durand
mathieu durand
16:09 21 Mar 18
I have called for a short notice end of tenancy cleaning. Communication was very easy, price was transparent and fair. And my flat deposit has been refunded in full. Thank you very much, I will definitely use you again for my next flat.
Henry Walpole
Henry Walpole
11:50 13 Mar 18
Excellent and very professional service! I will use again for any carpet problems!
Becky Read
Becky Read
15:56 12 Mar 18
Thorough, efficient and they transformed the place – just what it needed!
boothpropertylondon
boothpropertylondon
12:11 12 Mar 18
Arrived punctually with all materials & equipment required, worked quickly and efficiently leaving the flat properly cleaned.
Jessica Fenlon
Jessica Fenlon
17:30 07 Mar 18
Very professional, the flat was spotless after they’d finished.
Laura Foster
Laura Foster
09:55 27 Feb 18
Excellent service. We needed a last minute carpet cleaning and from start to finish the whole service took under 24 hours. Very quick, reliable, friendly and knowledgeable service. Highly recommended.
Nathalie Bellanger
Nathalie Bellanger
10:59 26 Feb 18
Very professional and efficient cleaners! Eva is lovely and takes very good care of my flat
Anne Rimmer
Anne Rimmer
16:27 24 Feb 18
Highly recommend! Eva and her colleague did an amazing job. Flat was left sparkling, they were polite, on time and brought all their own supplies. Cleaned parts of the flat I didn’t know could be cleaned!Would use again!
Emma Kate Wood
Emma Kate Wood
10:54 22 Feb 18
Kiril was very professional and lovely. He did a great job with cleaning our carpets and gave us some great tips in how to look after it. Would highly recommend using Kiril from Premium Clean will definitely use their services in the future!
Harry Boyle
Harry Boyle
19:28 21 Feb 18
Booked an end of tenancy clean and returned to a spotless house. Was outside of catchment zone but for a small fee they still came. Excellect service.
Robbie McIntyre
Robbie McIntyre
06:47 04 Feb 18
Excellent service! Kiril was incredibly friendly but also very professional- he happily talks through everything he is doing in detail so that you understand thr process and his company’s cleaning methods. We were having our sofa cleaned for the first time (five years after we bought it!) and we will certainly be calling upon Kiril and his colleagues again when it eventually returns to the grubby state it was in when he arrived.
Elle Queenan
Elle Queenan
16:43 25 Jan 18
Excellent service, wonderful careful work. Thank you!!
Diana Pavlova
Diana Pavlova
18:56 16 Jan 18
Highly recommended, not just for end of tenancy. Booked Premium Clean as I had spilled chilli con carne on the carpet… The stain is now completely gone and I am enjoying the whole flat looking so fresh and clean! Turned up on time, super friendly and efficient. Cannot recommend highly enough.
Matt pile
Matt pile
11:50 21 Dec 17
Elli and here colleague arrived dead on time and did an excellent job cleaning up all the dust and mess from the builders. Demetri arrived seamlessly and steam cleaned the furniture and mopped the floor again after he had finished. Reasonably priced and great service. thanks.
Mario BILANDZIJA
Mario BILANDZIJA
14:21 19 Dec 17
Michael Oneill
Michael Oneill
12:09 09 Dec 17
Absolutely the best service , I can’t thank them enough.
Ronald Martin
Ronald Martin
11:47 09 Dec 17
Very friendly and professional service, that’s offer grate prices that can’t be beat.I will always use Premium Clean, for now on.
Pauline Hurford
Pauline Hurford
14:28 07 Dec 17
Very friendly and efficient service. Also took time to explain procedure.
London Sound Academy
London Sound Academy
16:57 01 Dec 17
Fergus Redsell
Fergus Redsell
09:44 26 Nov 17
I booked a end of tenancy clean in October 2017 for a 3 bedroom flat with a separate living room & kitchen. Given how expensive end of tenancy cleans are (from virtually every provider) and how much I wanted to get my deposit back, I was very nervous. Happily though, Premium Clean were great!They were the same price or cheaper than a lot of the competition and they did a amazing job. They had 3 people come round and clean the flat as promised and they delivered exactly what they said they would. As proof of their good job – we got our entire deposit back. I would happily recommend them to a friend.
Omid DB
Omid DB
19:07 29 Oct 17
Marta Bandeira
Marta Bandeira
19:51 21 Oct 17
Manage to remove deep stains from a wool carpet! Really good job! Thank you
Yuzhe Zhao
Yuzhe Zhao
08:25 21 Oct 17
Very friendly, quick and professional! Will use it next time!
Denitsa Tosheva
Denitsa Tosheva
14:23 18 Oct 17
Seamless experience from start to finish. My house was brought back to life, and nothing left of the terrible mess of my toddlers. Thank you, see you in the spring time!
Priyanka Bhadauria
Priyanka Bhadauria
19:52 14 Oct 17
Eva and Petya were extremely professional they arrived right on time. They did an excellent job! We have gotten all our bond money back! I highly recommend..
Henry Pannell
Henry Pannell
17:25 10 Oct 17
Iva and her colleague were efficient and thorough in the end of tenancy clean. Recommend
r salmoun
r salmoun
09:33 15 Sep 17
Fantastic service. Kiril was professional and polite and did a great job.
Tom barton
Tom barton
09:23 09 Sep 17
Amazing service and brilliant value for money! Could not recommend these guys more – made our carpet and sofa look brand new again.
Karsha Green
Karsha Green
10:44 06 Sep 17
Amazing carpet repair job by Kris! Our cream-coloured, wool carpet looks brand new again! Cannot recommend more highly!
Jack Baker
Jack Baker
14:39 17 Aug 17
Great cleaning service for an End of Tenancy clean. Everything is spotless and it should mean the deposit is returned in full. Very polite and professional from calling to book through to arrival at the property. Thanks!
Darren E
Darren E
14:43 06 Aug 17
s ding
s ding
15:13 18 Jul 17
I think all the positive reviews are fake as they are all 5 stars from people who only have written 1 review.Absolutely horrendous experience with the company and the cleaning itself.First of all I called them about 5 times to arrange a cleaning and left a message and there was no reply but they have good reviews so i was keen to use them. 2 weeks later I called again and finally got through. I booked it in for the next Thursday.On Wednesday morning they came and called consistently and rang my bell because the phone operator had put the wrong date.Then the clean itself was awful although the girls were nice enough girls they obviously had no training from the company or even any professional products. I booked an end of tenancy clean for £252 and they didn’t even clean any cobwebs, under the beds, behind fridge or any mildew in the bathroom which most professional cleans will have something for. You can even buy this product in Sainsbury’s for £5. The company said it was not something they do. The rug clean was good though but my furniture wasn’t put back afterwards. Furthermore they threw away my mop and jammed my blind so it doesn’t really work well anymore?! When I spoke to the company they said that maybe my blind was broken before and perhaps I should buy a new one!!They had to come back for a second clean as they do not offer a refund. We arranged the reclean for 3pm on a Saturday. No one turned up at 3pm so I called the company numerous times on numerous numbers and no one picked up. I then got a rude text at 4:30pm saying they would be there in 10-15 mins with no apology or anything even though I had been waiting in the house on my Saturday and I had rushed back from a lunch with friends.The girls came back and they were very nice but I had to keep asking them to clean the window or under the bed etc even though for an end of tenancy clean absolutely everything should be cleaned! When I asked them if they had cleaned certain things they said “oh no because you didn’t mention to clean that”.I eventually was so exasperated with the situation that I let them leave as I did not want to keep instructing them. The sink was left really dirty and there are still cobwebs and dust and dirt on the floor, no attention to any detail at all.This company is shockingly bad and have bad customer service. I would strongly advise anyone to avoid it! The end of tenancy clean is not even as good as my domestic cleaner who charges £20 per week.UPDATE: I did forget to mention in my review that they did replace the mop with a new one after I emailed to them that it was missing even though they should not have even been using my mop in the first place as their policy is to provide everything. But they still deny that they broke my blind. Furthermore, since the review they have been calling me non-stop. They tried to bribe me with £50 or a re-clean to take down my review and have also threatened me with a court case as they say their clean is not that bad…. Also they insulted my flat and its’ “poor condition” and say that is why my blind is broken. Please note there is another review I have found on here where they have been accused of damaging a bathtub which they have yet again denied. Their policy is to replace or repair damaged items but unless you made a video beforehand to PROVE everything was in working order then they just say that they cannot be sure their cleaners broke it!I feel like most of their other good Google reviews must be fake as they all have similar strange sounding names.
Alex Ko
Alex Ko
10:16 17 Jul 17
Used End of Tenancy cleaning + carpet steam clean for 1 Bed unfurnished flat in a new build. Although flat was kept in a good condition it required a proper clean everywhere. Also, I don’t have equipment to steam clean carpets. The company did an impressive job. Oven looked like new and bathroom was very shiny. They also cleaned all plinths along walls which is a real pain to clean. Got my full deposit back and very good feedback from my landlord. For all these people who are not happy I can say one thing: make sure you clean your properties all the time. If you live in a mess and drop food on a floor and let is stay for many years it can’t be cleaned unless you want to use highly concentrated acids that damage material.
Peri Chidambaram
Peri Chidambaram
19:53 01 Jul 17
Kiril was amazing. Service was top notch and big paint stain fully disappeared. Highly recommended! Very friendly and knowledgable and also adviced us well on the details and maintenance of the carpet. Thanks Kiril
Matt Fursse
Matt Fursse
16:12 01 Jul 17
Absolutely perfect. Great job, everything was left spotless. Turned up on time. Highly recommended
Mizzie
Mizzie
13:13 28 Jun 17
She did really amazing job! The house was spotless and we could not ask for more 🙂 Highly recommend their service!
MARY MCINERNEY
MARY MCINERNEY
11:31 16 Jun 17
Sashka Andreeva
Sashka Andreeva
18:36 06 Jun 17
The best service. Friendly staff,fantastic job and results.Highly recommend. thank you so much!
Jack FW
Jack FW
13:15 02 Jun 17
Iva Ivanova
Iva Ivanova
18:45 01 Jun 17
Perfect service, professional staff, highly recommended. Thank you
Lesley Taylor
Lesley Taylor
10:58 30 May 17
Premium Clean did a fantastic job on my new property which the owners had left in a state! Really impressed with their friendly can-do attitude. Highly recommend 🙂
Pavel Gospodinov
Pavel Gospodinov
21:13 06 Mar 17
Thanks for the best professional carpet cleaning service, i am very very happy, Highly recommended. Thank you
Sibel Yusnieva
Sibel Yusnieva
14:41 02 Oct 16
I used this company for 2nd time for Carpet Cleaning Service. The use very professional and machines and equipment. The carpet cleaners was very friendly, and explain everything about my carpet. They offer me 10% off for returning customers. I will recommended you to all of my friends. Thank you for your fantastic service.
Vladimir Angelov
Vladimir Angelov
13:32 30 Sep 16
I booked End of Tenancy Cleaning Service with Premium Clean. The cleaners on team arrive on time, and did a fantastic job. I get my full deposit back. I will use you again, you are excellent. Highly recommended.
Thank you very much.
Akrem Ben Ghalba
Akrem Ben Ghalba
16:57 28 Sep 16
It’s the best cleaning ever and very good and nice people ���
Omid Daemi
Omid Daemi
17:43 28 Aug 16
I am very happy , good price , perfect cleaning, professional staff

Thanks will call you again
Mike Moolman
Mike Moolman
16:55 05 Jun 16
Have been my go to cleaner of choice for ages now, always efficient, always friendly and always a great job done.
Perfect job! Fantastic service! My carpet is look like new now! Thank you!
Kristiyana Borilova
Kristiyana Borilova
09:22 11 Mar 16
I used Premium`s Clean service for a Carpet Cleaning and it was excellent!
I called Premium Clean in London and asked for their dry carpet cleaning.
At first I was not sure if I wanted their service, but after they performed their job, I was stunned.
It took around 2 hours to clean out the carpets in the flat. It was such a pleasure to come home after them has visited. It feels like I have a completely new rugs.
I Recommend it to everyone!!!!
Zlatka Natova
Zlatka Natova
21:07 06 Dec 15
The best carpet cleaning service in London.Just perfect.Thank you
Slavena Dimitrova
Slavena Dimitrova
19:52 12 Nov 15
Thank you for the best service.
Gueorgui Gigov
Gueorgui Gigov
09:52 23 Aug 15
I am so happy with the carpet cleaning service.Highly recommended.
Ivan Vladimirov
Ivan Vladimirov
20:11 15 Aug 15
Premium Service at affordable price, highly recommended!
Mariqn Videv
Mariqn Videv
11:28 13 Jun 15
I am very happy with the cleaning service.Thank you very much:)
Tsvetelina Tsvetanova
Tsvetelina Tsvetanova
20:43 01 Jun 15
The best cleaning company in London
Mariya Ivanova
Mariya Ivanova
22:02 23 May 15
Atanas Videv
Atanas Videv
20:37 18 May 15
The best carpet and upholstery steam shampoo cleaning in London. Recommended!!!
Tabitha Thomson
Tabitha Thomson
08:50 12 May 15
Absolutely fantastic job. Punctual, polite, and ver professional would highly recommend and will use again.
Vera Petrova
Vera Petrova
12:27 06 May 15
Great service, i’m very pleased! Would use again and will definitely recommend to friends.
Lanselot Dobriq
Lanselot Dobriq
15:38 05 May 15
Very impressed! Fast response to emails and great carpet cleaning service. Would recommend!!!
Isak Ghebru
Isak Ghebru
17:40 28 Apr 15
Del West Watson
Del West Watson
15:27 20 Apr 15
Amazing! Premium Clean cleaned my 8 year old rug which had a leaky old bike on it. It looks almost new again! With 8 years of oil stains! Unbelievable!!
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