WHAT IS CORONAVIRUS 2019?
The worldwide Coronavirus (COVID – 19) outbreak has people scrambling to protect themselves, their homes and businesses from potential contamination.
The effects of this type of biohazard situation can last up to two weeks and the continued spread of the disease has led to a growing number of fatalities in the UK.
Coronavirus (COVID -19) is a respiratory illness that can spread from person to person. The virus that causes COVID -19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.
Anyone can be infected with coronavirus, mostly at risk are those who have recently been in an area with an ongoing spread of the virus and healthcare workers treating already infected patients.
The main symptoms of COVID 19 are:
- fever
- cough
- shortness of breath
However, some patients develop pneumonia in both lungs, multi-organ failure and in some cases death.
People can protect themselves by avoiding crowded places and close contact and thoroughly washing hands after surfaces and objects have been touched. Currently, there is no vaccine to protect against COVID – 19.
DEEP STEAM CLEANING HAS TAKEN ON A NEW URGENCY THIS YEAR
Following the COVID – 19 prevention guidance set by the Health Authorities, people are intensely washing, dusting and disinfecting homes and offices, with the knowledge that lives may depend on it.
Most people in these difficult times are taking extra precautions. Professional End of Tenancy Cleaning Companies are now being swamped with requests for deep cleaning, a process that involves getting into forgotten areas with accumulated dust, dirt and virus-carrying particulates.
COMPARED TO THE CASUAL DUST-UP, A DEEP CLEAN IS AN EXTREMELY THOROUGH TYPE OF CLEANING
It means hunting for dust mites behind furniture and cabinets, addressing scum from shower-heads, cleaning inside ovens, mopping floors under rugs, wiping door handles, skirting boards and window frames. It requires the emptying of cupboards to clean the surfaces within.
Absent of health crisis, a thorough domestic cleaning is recommended annually, however, the currently growing pandemic has a dramatic impact on the cleaning business. More clients are calling for deep clean and disinfection and on the other hand, some clients have suspended cleaning schedules for fear of letting anyone in their homes who may have come in contact with someone infected with COVID -19.
The most important recommendations of the Health Authorities on how to protect yourself and your family of respiratory illness including COVID – 19 is practicing good hand hygiene, covering your mouth and nose when you cough or sneeze, and thoroughly cleaning and disinfecting handled items.
OUR TEAMS ARE FULLY EQUIPPED WITH THE RECOMMENDED RESPIRATORY MASKS, GLOVES AND OTHER PROTECTIVE ITEMS AND DISINFECTING PRODUCTS FOR ANTI-CORONAVIRUS CLEANING
More than ever our cleaners are required to use disposable gloves and shoe covers. All staff members must wash their hands thoroughly with soap and warm water for at least 20 seconds immediately after removing the gloves. They have to use hand sanitizing gels, keeping the gel wet on their hands for a minimum of 15 seconds. All cleaning equipment (i.e.vacuum cleaners, mops) are disinfected between appointments.
We use the professional biocidal cleaner Prochem D500 Microsan for disinfection. It recommends spraying surfaces with a diluted cleaning solution and this product can be used for cleaning floors as well as for Steam Cleaning Equipment.
Originally developed in the 1980s for blood-borne viruses such as HBV, HCV, and HIV, this product is also very effective against Coronavirus (Coronaviridae family including MERS-CoV). Microsan is clear, low foaming liquid with pleasant apple blossom fragrance.
Premium Clean, which typically uses eco-friendly cleaning products, have relaxed our policy against using strong chemicals because at the current situation our customers are demanding them. Meanwhile, chemical disinfectants are in short supply across the UK. On a hopeful note, the new coronavirus is the amount the easiest viruses to destroy as Consumer Reports explains. Soap and water, household beach, alcohol (i.e. rubbing alcohol) or hydrogen peroxide are effective agents in the absence of stronger chemicals.
We now offers disinfection in addition to our list of services and we do our best to deliver the highest professional standards possible. The price for this service is generally 50% of the Deep Cleaning cost.
Based On 212 Google Reviews & 129 Website Reviews
100% Satisfied Customers
Phillip Acosta
16:23 27 Nov 23
The Premium Clean spray bottle’s ergonomic design ensures that cleaning becomes a delight rather than a chore by making it easy to use. It combines efficacy with practicality!
Phillip Chandler
16:16 27 Nov 23
The Premium Clean crew deserves a great deal of praise for their professionalism. Every time they work with clients, they not only provide excellent cleaning services but also do it in a kind and cheerful manner, making the client’s experience
Kristina Bruce
07:06 27 Nov 23
good service good job and thats very nice 👍
kilers croose
17:28 25 Nov 23
I recently used this company to clean my general carpet, and I had a great experience. As agreed upon, everything was completed in a thorough and friendly manner. I want to make another reservation!
Andfular
17:14 25 Nov 23
For any carpet or upholstery cleaning, I would heartily recommend Premium Clean. They steam cleaned all of our fitted carpets, couches, wool rugs, and cotton rugs, and all of the numerous stains were removed, leaving everything looking brand new.
David Hines
16:00 07 Oct 23
I can’t recommend Premium Clean London enough for their carpet protection service. My bedroom carpets look pristine, and I’m confident they’ll stay that way.
Edward Bush
19:33 06 Oct 23
Premium Clean London’s carpet disinfection service was a game-changer for my home. My bedroom carpets are now germ-free, and the team was professional.
Kenneth Brown
18:38 06 Oct 23
★★★★★ Premium Clean London’s carpet shampoo cleaning service is top-notch. My bedroom carpets look amazing, and I couldn’t be happier with the results. Thank you!
Anni Oskala
08:14 29 Sep 23
I would highly recommend Premium Clean for any carpet or upholstery cleaning – they did a fantastic job steam cleaning all our fitted carpets, sofas, and wool as well as cotton rugs, all of the many stains came off and everything was left looking like new.
Premium Carpet Cleaning
10:49 26 Jun 23
Very professional end of tenancy cleaning service received by this company Premium Clean. The team was on time, Nick the carpet cleaning used a very big machine and did a great job. I am super super happy. Highly recommended. Thank you very much guys. I am sure I will see you again.
Roshni Patel
09:23 15 Jun 23
These folks were amazing! Easy and quick to book.Nick was great and got all new and stains out of carpet and sofa!
Challenge Kids Tv
09:57 17 May 23
Excellent end of tenancy cleaning service by premium clean. On time, a very professional team left my flat spotless. Highly recommend it. Top service. Thank you😍
Eric Osman
12:33 26 Jan 23
I’ve employed them on five separate occasions from April 2021 to October 2022, and on all those occasions, except for one, I have not needed to supervise or ask them to return for any end of tenancy cleaning services. The only issue is their telephone response times, but they do always call back and are willing to do whatever is necessary to maintain the high standards.
Fousseni Hema
19:47 19 Jan 23
Good job thanks
Tyra Cadogan
20:15 08 Jan 23
Amazing service! Would definitely use them again!
Katherine Szewczyk
15:03 01 Jan 23
I had a really pleasant experience with this company during my recent general carpet clean. Everything was pre-agreed and completed in a thorough and friendly manner. I will book again! 🙂
Dr Dorte Rich Jørgensen
12:49 16 Dec 22
hristo hristov
18:40 05 Dec 22
I spelled coffee on my carpet, tryed to remove the stains my self, but i didint. Than i contact Premium Clean , they come on next day and romove the stains compleitlly. Highly recommended. Thank yuo for the great work.
Iva Koseva
12:40 02 Dec 22
Very professional , on time and great results and good value of money , will definitely use them again!
leonard ormonde
10:55 29 Nov 22
Excellent service. They repaired worn out strands in a join in the hallway. When the carpet was fitted we were not aware of where the fitters had created a seam. After a few years it became apparent. They solved the problem.
Isabella William
11:21 21 Nov 22
We have used Spotless twice and I wouldn’t go anywhere else for my cleaning services. Kiril and Nick are very professional, punctual and work extremely hard to deliver the best possible results. The finish on the job is exceptional, we couldn’t be happier.
Kristina ute
23:27 13 Nov 22
Used the service for end of tenancy cleaning and both Diana and another lady with her did a great job. Excellent service!
Amanda Woodhead
04:03 30 Oct 22
I have a few pets in my home and the couch hadn’t looked or smelled great in a while. I called for a quote and they were kind enough to set up an appointment for the next day. Their crew came in on time and were quite friendly. They cleaned my upholstery within an hour and left it smelling better and cleaner.
Highly recommend.♥️
Highly recommend.♥️
Jaqueline Henderson
14:30 21 Oct 22
kiril & Nick were very professional, polite and efficient and responded quickly to my emails and texts. They did an amazing job in getting my carpet and sofa clean. Thank you.
Harold Hayes
09:38 17 Oct 22
Nick, Dan and the entire crew at Premium Clean were knowledgeable, courteous and very progressional. They expertly cleaned some wall-to-wall carpeting and did a remarkable job at cleaning and repairing several older fine rugs. I was thrilled with the results. Would definitely use them again!
Kristina Cassidy
09:36 17 Oct 22
Very professional, attention to detail, thorough and friendly on top of it!
Emma Watkins
09:34 17 Oct 22
I had been cleaning our 15 year old carpet with a small , inexpensive unit for years and thought I did well. I decided to have Premium Clean come in. Nick did an excellent job reviving our carpet much
Wendell Tanner
09:20 17 Oct 22
Terrific work, very reasonable price, prompt and speedy.
We had Premium Clean in to give our living room couch a refresh and also to clean the basement broadloom, which had suffered under the onslaught of an old, rather barfy cat. Great results on both. Highly recommended!
We had Premium Clean in to give our living room couch a refresh and also to clean the basement broadloom, which had suffered under the onslaught of an old, rather barfy cat. Great results on both. Highly recommended!
Edward Brigham
09:17 17 Oct 22
A great and easy experience from start to finish. Nick arrived on time and was happy to tackle our soiled and badly stained sofa. He said he would do his best and has far exceeded our expectations. Our 12 year old sofa looks almost new, and our carpet/rugs look fantastic. I will definitely be using them again in the future!!
Gabriel Edwards
11:39 16 Oct 22
Premium Clean provided us biweekly cleaning service. They were always punctual and did a great job every time. I booked them for moving out cleaning service as well. They made the place look new. All the appliances looked great. Would definitely recommend them.
Collette Lewis
14:41 12 Oct 22
premium carpet cleaning company was very professional company and timely when performing carpet cleaning . Also gave helpful tips on maintaining carpet afterwards for drying . Will be using them again!
Mark Ward
03:11 11 Oct 22
Second time using the service and always happy with the results. Had a large red wine stain on my white carpet (week old) and they are able to skillfully remove it. Thanks Premium clean.
Julie Anderson
06:34 08 Oct 22
The service is absolutely second to none. Responsive, arrived quickly and on time, did the most brilliant job – honestly I think they must have some sort of magic carpet healing powers – and all for a reasonable price. 100% recommend.
Beth Williams
17:18 03 Oct 22
These guys are great. Really helpful, good value and get the job done. If you need your gutters cleaning, look no further, you’ve found the right people. Thank you London Gutter Clean!
Chris Langley
14:41 28 Sep 22
I was delighted that they immediately took my call and was able to schedule an appointment for the following day. The cleaner came on time and did an amazing job on wall to wall carpets that I thought would have to be replaced! I highly recommend!
San J Suarez
16:01 26 Sep 22
Premium clean have been cleaning our house for 4 years now and they offer a very professional, reliable service. They are always courteous in their emails and they always respond quickly. Prices are reasonable and I’m happy to recommend them.
YS
09:07 04 Sep 22
Two ladies came for cleaning and the service was very efficient.
Robert Papper
09:39 19 Aug 22
Excellent service and very professional git my sofa bed up spotless amazing job well worth the money xx
Jo Falcon-Cross
15:51 18 Aug 22
Dimitar did an excellent job cleaning our carpets, he came to us at short notice which was much appreciated and now they look brand new! He is very knowledgeable about what is required for each material and takes care to do very thorough work. I would definitely recommend to anyone!
Natalie Howard
19:11 16 Aug 22
Great service and very professional. I had 2 x rooms, hallway carpet cleaned and my sofa cleaned smelt and looked amazing and my sofa looked brand new! Will be definitely using Everyday clean again. Thank you for such a great service
Chris Robinson
12:11 14 Aug 22
Excellent service, very professional, highly recommend!
Safwat Hamad
20:38 12 Aug 22
Professional, polite, hard working and job well done. Highly recommended..
Frankie Hill
12:49 10 Aug 22
Second time using them. Very happy with the end result. They even came back to redo the stubborn stains on the carpet. Highly recommend. Thank you!
Matilda Parslow
09:29 05 Aug 22
I used Premium Clean for my end of tenancy cleaning. They were brilliant. Very quick to answer my emails and questions, it was all booked in easily. Then the ladies who came did a fantastic job! The whole place was absolutely spotless. Will definitely use Premium Clean again! Thanks!
David Campbell
14:25 31 Jul 22
Excellent service ! premium clean was polite and professional and could not have been more helpful, would highly recommend to anyone needing help with carpet cleaning 👍
Mia Scorgie
18:00 24 Jul 22
Had a night out and threw up all over my buildings stair carpets. I was really stressed the next morning, as it was a Sunday and I thought I wouldn’t get anywhere to clean it that day, but after sending an email for a quote I got a call back immediately and had the carpet cleaned all about 2 hours after contact. Amazing service I am just so lucky to have contacted this company. They cleaned it super quickly and were very understanding and friendly! I would recommend to everyone.
colby sharma
13:57 21 Jul 22
exceptionally thorough clean. Highly recommend. Highly professional.
John Watson
16:59 20 Jul 22
I have used there Carpet cleaning for many years for both our home and my two offices. They are honest, always on time and do a great job cleaning the carpets as well as cleaning the furniture. They even cleaned the interior of our car! Great customer service as well. I highly recommend them.
Sarah Whittuck
17:33 19 Jul 22
Very friendly and efficient service. Everything cleaned looked as good as new afterwards! Would definitely use again.
Gerald Timmis
09:20 11 Jul 22
The owner was very friendly, listened carefully to my requirements. The cleaning work was carried out thoroughly and the chair and carpets in all 6 rooms, restored as if new. I am extremely pleased with the results.
Christian Perez
16:47 10 Jul 22
premium clean is very organised and professional, and always responds quickly when we contact her. The cleaners we’ve had in our flat do a great job for a good price! I’d definitely recommend her business to anyone looking for.a cleaner.
Rikki Gunner
10:40 01 Jul 22
Excellent service, very professional and friendly, would highly recommend.
James Davies
16:44 29 Jun 22
There Carpet Cleaners came over today to clean all my rugs. They did an amazing job. My dog had some accidents. They also cleaned the tile in my bathrooms. The tile looks like new.
Courtney Brown
18:39 02 Jun 22
Nick did an amazing job cleaning my couch. I’m embarrassed to say that my couch was pretty disgusting after four years of heavy use. He was incredibly hard working and professional. The couch looks brand new.
Jack Henry
18:36 02 Jun 22
Nick was an exceptional young man who made this necessary job a pleasure. Hé is knowledgeable and shared détails of his assessment of the fabric and materials accurately. He worked hard and the result was amazing – we couldn’t believe the results. Thank you again to Nick who we will request for other jobs of this nature!
Prince Juhan
18:32 02 Jun 22
Nick worked effectively and efficiently to steam clean our sofa, love seat and two wing chairs. He also cleaned a set of carpeted stairs. The results were excellent. We were amazed at the removal of very old stains from our off white furniture. Nick was very pleasant and consulted with us extensively. We recommend him and Premium Clean most highly and without reservation.
Andrea Morgan
18:29 02 Jun 22
Needed my carpets cleaned in a hurry as we were putting our house on the market. Premium Clean was able to fit an appointment in quickly. Nick came and cleaned the carpet runner and the carpet in the basement. He was very polite and knowledgeable. The carpets looked brand new and he even left me some shoe protectors to walk on the carpet after it was still wet. I had a great experience, I will definitely use Nick to clean the carpets in our new place. Great service for a great price.
Benjamin Davis
17:27 25 May 22
Nick was friendly, efficient and got the job done well on time as promised – thank you very much for accommodating the early weekend morning appointment as well, much appreciated!
Mary Lawrence
17:23 25 May 22
I decided to get my carpets cleaned at the beginning of the week, and was able to get scheduled in within four days. Nick arrived on time and worked quickly to make my light carpets look good. He explained what he was doing, made suggestions to keep the carpets looking cleaner and was very pleasant. Once again, Premium Clean was…..reliable.
Emanuel Garber
17:22 25 May 22
Excellent service. Nick our technician was very professional and friendly. He did a great job on our furniture and was respectful of our home. Nick provided helpful direction on how to care for our furniture and recommended future services. Highly recommend Nick and Premium Clean.
Timothy Yates
08:06 19 May 22
We’ve used Premium Cleaning 4 times this year for detailed cleaning and we are extremely happy with the service. Eva came to do an initial estimate and arranged everything, right through to completion. We can’t say enough of how happy we are with the service. From start to finish, friendly, professional and worth every penny!! We highly recommend Premium Cleaning service.
Wilson Gumez
04:41 03 May 22
Premium Clean did a great job at deep cleaning two of our couches. One couch really needed a deep clean due to our dog and it looks great now after the cleaning. From scheduling to our technician that showed up on time and was very polite they did a great job!
Williams Kent
13:58 24 Apr 22
The cleaners arrived on time and were very polite. They did all the tasks I gave them and left the place really tidy and clean! I really liked their job and will definitely call them again to do the next cleanings. I would recommend this company to everyone that is looking for good service.
William Richard
13:56 24 Apr 22
They came on time and they did a really good job and finishing before I was excepting. They were really professionals and I just loved how clean my place looked. I will highly recommend and I will contact them for sure for a next time.
Luis Grant
07:05 23 Apr 22
I contacted Premium Clean on Tuesday and by Thursday Nick came out to my home. He was courteous and professional and after some preliminary questions and conversation he got right to work. It was clear that he knew exactly what he was doing and I could see my sofas actually getting cleaner as I watched him work. He was in my home for approximately two and a half hours and when he left everything was meticulously tidy. I truly appreciate the work that he did.
Janet Eva
07:07 22 Apr 22
Nick did an excellent job on my chairs. He took the trouble to move them away from my expensive wool carpet. He is quiet and efficient, and a hard worker with many years experience in this business.
Nick explained to me the best ways to spot clean, and also told me about cleaning services offered by the company for area rugs.
Great job by an excellent technician!!
Nick explained to me the best ways to spot clean, and also told me about cleaning services offered by the company for area rugs.
Great job by an excellent technician!!
Ryan Sanders
07:06 22 Apr 22
Nick was terrific. Even better than the last specialist that came out. I would definitely ask for Nick on the time I need carpet cleaning done. In my opinion, Premium Clean is the best carpet cleaning service in the city.
Jerry Sanchez
07:05 22 Apr 22
Had the runners on my stairs and my couch cleaned by these guys. They did a great job, were friendly and highly professional. They were able to clean issues with my carpet that I couldn’t do on my own with a rented carpet shampooer. Will definitely be calling on these guys again down the road!
Marlina Costa
14:25 21 Apr 22
We used Premium Cleaning Service for the first time and we were extremely pleased with the service we received. We got our area rugs, mattresses, upholstery and carpet cleaned. Nick was the service technician who cleaned our place and he was very thorough, knowledgeable and personable. I would highly recommend this company and Nick.
Renata Jackson
18:46 15 Apr 22
We are very pleased with the customer service and cleaning results from Premium clean. Nick & Jareen arrived on time and got straight to work on our townhouse stairs and two bedrooms. They were both very friendly and efficient. Now our carpets look & smell great! We will definitely be calling Premier Clean again.
David Vergara
18:05 14 Apr 22
Nick was an excellent technician, he was pleasant, professional and friendly and explained in detail every step he would be taking to ensure a proper job on our living set which was quite soiled. He identified immediately the material and how best to perform the cleaning, and finished the job in a timely manner. The set is now looking like new again.
Would definitely recommend Premium clean, specifically Nick, to family and friends.
Would definitely recommend Premium clean, specifically Nick, to family and friends.
Adrina Macekuva
16:37 13 Apr 22
I am completely satisfied. Nick did a professional courteous job. He arrived on time. Worked quietly and efficiently. Would highly recommend to anyone.
Sofa looks fresh and will use them again.
Sofa looks fresh and will use them again.
Janelle Reed
17:20 12 Apr 22
Their team is professional and have attention to detail. Nick has a great personality that makes customer experience enjoyable.
Josh Walls
07:03 12 Apr 22
Always a great job. Our carpets often get grease stains from factory workers.. Our carpets look like new! Thank you Nick!!
Steve Goodman
04:12 11 Apr 22
Nick was friendly, professional and did an amazing job cleaning our home. It looks spotless. Would definitely recommend working with him!!
Shanie Smith
16:01 10 Apr 22
Staff are polite, dedicated and efficient. They come on time, the deep cleaning, window sills and deep corners were left in order. Garbage was taking out. Deep carpet cleaning was also efficient.
Amanda Flores
18:49 08 Apr 22
Carpets of my home was very dirty and I was looking for someone professional to do the job. One of my friend recommended Nick and I found him very professional and efficient. I am extremely happy with his work and will definitely recommend him. Also will use his services again.
Robert Roper
18:38 08 Apr 22
We had Premium Cleaning in for a post-reno, pre-move in clean in a very dusty and what had been a home seriously in need of cleaning. They did an absolutely fantastic job and had it ready for us to move in. Their communication was great, they were able to accommodate a last minute booking, they took less time than every other service quoted us and at a better price than all others quoted. We will very happily use their service again and would highly recommend them.
Tamara Larson
16:04 07 Apr 22
Great job, carpet came out great. The guy turn up on time and gave a full explanation on what he will be doing.
Diana Barrett
02:16 04 Apr 22
The pillows were cleaned on the spot and there was no strong scent. The staff were friendly and on time. They worked quickly and efficiently. I would definitely recommend this service to anyone looking for upholstery cleaning.
Mark John
10:06 02 Apr 22
Today, we had new age carpet & Upholstery cleaning, come and clean our area rugs, and several sofas and arm chairs, the technician that arrived, was on time and very polite, he explained his process & also provided other information for maintaining our fabric, before starting he protected the area with drop sheets, then got to work. Results were out of this world!!!! Everything looks New again, I recommend this company to everyone.
Erica Gorden
10:05 02 Apr 22
Nick did a great job cleaning the carpets. So much dirt came out in the water!
Галя Петрова
20:38 16 Feb 22
brilliant job. excellent service. my flat its nice and spotless again. highly recommended. thank you
Светослава Тонева
15:38 14 Feb 22
Nick did a fantastic job.My carpet its like brand new now. Thank you very much. Highly recommended
Slavina Slavcheva
15:08 14 Feb 22
i used the company for end of tenancy cleaning. they did a fantastic job. Highly recommended it. thank you very much guys.
Rosalba Martini
11:43 03 Feb 22
Fantastic service with Kiril. Professional service and quality. Immediate response. I strong recommend for the services this company.
Chris Butcher
11:49 07 Sep 21
Booked this company for my carpet and sofa clean after my tenant terms finished.
Nick came on time and did a fantastic job, all the stains came out completely.
They using very big and professional machines, everything looks on a higher standard.
He is a very polite and nice person, very smiled and explained to me all the process.
I will definitely use this company in the future and highly recommend it to my friends and family.
Thank you for the great service.
Nick came on time and did a fantastic job, all the stains came out completely.
They using very big and professional machines, everything looks on a higher standard.
He is a very polite and nice person, very smiled and explained to me all the process.
I will definitely use this company in the future and highly recommend it to my friends and family.
Thank you for the great service.
Cathy Chappell
06:44 06 Aug 21
This is the worst company I’ve dealt with. They changed the time of the clean without informing me and then I saw a text later that said they were coming 3 hours later. I had painters waiting until they had left to finish skirting boards etc. The painters had to go home and come back the next day. Cost me more money. HOWEVER Premium Clean NEVER TURNED UP at all!!!
I spent over an hour trying get an explanation and someone to come and clean the house. They did not return my calls and then I asked the Superviser to call. They didn’t call either. THEN THEY CHARGED MY MASTERCARD for the Clean they never did. Took me over a week to get a refund! Extremely unprofessional.
I spent over an hour trying get an explanation and someone to come and clean the house. They did not return my calls and then I asked the Superviser to call. They didn’t call either. THEN THEY CHARGED MY MASTERCARD for the Clean they never did. Took me over a week to get a refund! Extremely unprofessional.
Eli Sa
10:52 29 Jan 21
book this company for a specific service, after builders cleaning and we paid accordingly for a deep cleaning of the house (£265)
unfortunately the level of service was extremely poor and the property was left with dust and stains all over the rooms.
In addition to that, the cleaners didn’t follow the basic cov19 roles and they didn’t wear any masks even when they were not cleaning and in the same room as me (I’m 8 months pregnant). When we asked for them to wear the masks they pretend not to listen or we were told to leave the property empty
Windows are full of stains and dust so the area close to the window handle is dirty (it doesn’t seem it was even touched)
the electrical switches is full of dust
the floor still have the stains that were there before the cleaning team came
the freezer was not even open
and those are just a few pictures…
middle of the cleaning, I checked the rooms they were done and I immediately saw there were still dirty.
I tried to speak with the cleaners but nothing so I called the office to raise my concern and I was told I should not be in my house or I should stay in a room to wait for them to finish. They ensured me that the rooms would have been cleaned and I would have time to run through the rooms with the cleaners to speak about the service.
With my surprise when the cleaners finished, they left the house without saying anything, however one of them had to come back to the house as she left her scarf.
I took the opportunity to speak with the cleaner telling her I was not happy with the service, but she didn’t care and said it was clean for her
I called the office again and the customer service person was very rude because of my complains and because I said I don’t have any other options that put a negative review
After several complains, I was offer a refund of £15 (over £265 I paid)
unfortunately the level of service was extremely poor and the property was left with dust and stains all over the rooms.
In addition to that, the cleaners didn’t follow the basic cov19 roles and they didn’t wear any masks even when they were not cleaning and in the same room as me (I’m 8 months pregnant). When we asked for them to wear the masks they pretend not to listen or we were told to leave the property empty
Windows are full of stains and dust so the area close to the window handle is dirty (it doesn’t seem it was even touched)
the electrical switches is full of dust
the floor still have the stains that were there before the cleaning team came
the freezer was not even open
and those are just a few pictures…
middle of the cleaning, I checked the rooms they were done and I immediately saw there were still dirty.
I tried to speak with the cleaners but nothing so I called the office to raise my concern and I was told I should not be in my house or I should stay in a room to wait for them to finish. They ensured me that the rooms would have been cleaned and I would have time to run through the rooms with the cleaners to speak about the service.
With my surprise when the cleaners finished, they left the house without saying anything, however one of them had to come back to the house as she left her scarf.
I took the opportunity to speak with the cleaner telling her I was not happy with the service, but she didn’t care and said it was clean for her
I called the office again and the customer service person was very rude because of my complains and because I said I don’t have any other options that put a negative review
After several complains, I was offer a refund of £15 (over £265 I paid)
Mladen Milchev Dinov
14:23 01 Apr 20
I used Premium Clean for Carpet Cleaning . They did a fantastic job, and get my deposit back in full, Highly recommended. Thank you
Tom Foulsham
15:15 24 Aug 19
Really good cleaning job. Very friendly staff.
Charlene West Watson
19:24 11 Dec 18
had my carpets done today and they smell amazing I opted for the cherry scent. the carpets look great and all the stains I had have been removed 😁 very happy defiantly using them again.
Glenn Currie
08:18 20 Jun 18
We have used Premium cleaning for years and they do a great job. Easy to deal with
Henry Walpole
11:50 13 Mar 18
Excellent and very professional service! I will use again for any carpet problems!
Pavel Gospodinov
21:13 06 Mar 17
Thanks for the best professional carpet cleaning service, i am very very happy, Highly recommended. Thank you
Sibel Yusnieva
14:41 02 Oct 16
I used this company for 2nd time for Carpet Cleaning Service. The use very professional and machines and equipment. The carpet cleaners was very friendly, and explain everything about my carpet. They offer me 10% off for returning customers. I will recommended you to all of my friends. Thank you for your fantastic service.
Митко Димитров
13:32 30 Sep 16
I booked End of Tenancy Cleaning Service with Premium Clean. The cleaners on team arrive on time, and did a fantastic job. I get my full deposit back. I will use you again, you are excellent. Highly recommended.
Thank you very much.
Thank you very much.
Akrem Ben Ghalba
16:57 28 Sep 16
It’s the best cleaning ever and very good and nice people ���
Omid Daemi
17:43 28 Aug 16
I am very happy , good price , perfect cleaning, professional staff
Thanks will call you again
Thanks will call you again
Mike Moolman
16:55 05 Jun 16
Have been my go to cleaner of choice for ages now, always efficient, always friendly and always a great job done.
Силвия Николова
22:17 26 Mar 16
Perfect job! Fantastic service! My carpet is look like new now! Thank you!
Kristiyana Borilova
09:22 11 Mar 16
I used Premium`s Clean service for a Carpet Cleaning and it was excellent!
I called Premium Clean in London and asked for their dry carpet cleaning.
At first I was not sure if I wanted their service, but after they performed their job, I was stunned.
It took around 2 hours to clean out the carpets in the flat. It was such a pleasure to come home after them has visited. It feels like I have a completely new rugs.
I Recommend it to everyone!!!!
I called Premium Clean in London and asked for their dry carpet cleaning.
At first I was not sure if I wanted their service, but after they performed their job, I was stunned.
It took around 2 hours to clean out the carpets in the flat. It was such a pleasure to come home after them has visited. It feels like I have a completely new rugs.
I Recommend it to everyone!!!!
Slavena Dimitrova
19:52 12 Nov 15
Thank you for the best service.
Gueorgui Gigov
09:52 23 Aug 15
I am so happy with the carpet cleaning service.Highly recommended.
Ivan Vladimirov
20:11 15 Aug 15
Premium Service at affordable price, highly recommended!
Mariqn Videv
11:28 13 Jun 15
I am very happy with the cleaning service.Thank you very much:)
Tsvetelina Tsvetanova
20:43 01 Jun 15
The best cleaning company in London
Mariya Ivanova
22:02 23 May 15
Atanas Videv
20:37 18 May 15
The best carpet and upholstery steam shampoo cleaning in London. Recommended!!!
Tabitha Thomson
08:50 12 May 15
Absolutely fantastic job. Punctual, polite, and ver professional would highly recommend and will use again.
Vera Petrova
12:27 06 May 15
Great service, i’m very pleased! Would use again and will definitely recommend to friends.
Lanselot Dobriq
15:38 05 May 15
Very impressed! Fast response to emails and great carpet cleaning service. Would recommend!!!
Isak Ghebru
17:40 28 Apr 15
Del West Watson
15:27 20 Apr 15
Amazing! Premium Clean cleaned my 8 year old rug which had a leaky old bike on it. It looks almost new again! With 8 years of oil stains! Unbelievable!!
