• 10 Filmer Road, London, SW6 7BW
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Carpet Stains Removal in London

Carpet stains can vary from a little speck of marker pen to a large patch of spilled red wine or bleach, but even the smallest of stains can be noticeable and make your carpet look grubby, even if it is not!
There is an art to removing stains from carpets and we consider ourselves experts here at Premium Clean as we have been removing stains from carpets and rugs for over two decades, with many happy customers. 

First, we would like to advise you how to avoid stains and having to call in a
professional – If you have a spillage at home on the carpet or rug, it is very important to mop up as much of the stain as you can, immediately. The longer a stain is left on or in the carpet, the more difficult it will be to remove.

We do not recommend using shop bought carpet cleaning products or
stain removers as using the wrong type of chemicals on different fabrics of carpets, can cause more damage than good. We advise that you dab a clean piece of kitchen towel on the spillage, to soak up as much liquid as possible. 

You will need to keep repeating this process until little or none of the spillage is coming up onto the piece of kitchen towel and then you can rinse the area with clean water and repeat again. Then it is a good idea to lay a fresh sheet on the area and leave it there just in case any more lifts, and then vacuum when the area is dry.

Be careful not to scrub the carpet as scrubbing can actually spread the stain or even cause damage to the fibres in the carpet. If you are quick off the mark and don’t rush the process, hopefully there will be no long-lasting stain on your carpet, but if you do have stains that haven’t quickly been seen to or didn’t come up with the kitchen towel, Premium Clean are here to help you. 

We can remove any stains from carpets and our repertoire so far includes coffee, red wine, sauces, marker pens, paint, blood, berries, make up and bodily fluids – you name it, we’ve cleaned it!

The process for removing stains from a carpet at Premium Clean

We usually recommend that you go for the full carpet clean if you require stain removal, because if we only clean the stains, they will come up perfectly clean but then may not exactly colour match the rest of the carpet if that isn’t already sparkling clean too, but if you have just had your carpet cleaned for example, we can do the stains removal on its own. We will describe the process of the full carpet clean for you here. On the day, our qualified technician will arrive and the first thing he will do is a burns test, to determine which type of fabric your carpet is made from.

This involves locating a small piece of loose fabric or cutting off a tiny piece from a completely unnoticeable place and burning it. This may sound alarming, but don’t worry. All of our technicians are fully insured and highly trained to ensure this is done correctly and without harm to the carpet.

They then waft the burning fabric to put the fire out and use their senses of smell and touch to establish which fabric your carpet is made from and which products and machinery should be used. Next, they will vacuum to ensure any dirt on the surface is picked up and complete a pre-clean of the carpet which is also when we begin to target any tough stains.

This involves spraying a solution onto the carpet which will penetrate the depth of the carpet over 10 minutes or so. It is important to give it enough time to do its job. We then blot the stains with clean, white cloth and then move on to using our professional steaming machine with temperatures up to 120 degrees to shampoo and deodorise the carpet removing one hundred percent of odours and killing all bacteria. 

If there are any remaining stubborn stains after the steam cleaning, we would use a powerful spot treatment which is a similar process as described above. After this, we will let the carpets dry which can take up to 24 hours depending on the conditions in the room (temperature and airflow) and also the material of the carpet. For a small fee we can set up our turbo dryers, which would dry the carpets in roughly 30 minutes. 

We do also offer a dry-cleaning service which must be used for some types of carpet. This involves working a dry shampoo into the carpet by hand and then using our roller machine to embed the powder into the carpet which will lift all the grime and dirt which is then hoovered up using our high-tech vacuum cleaner. This method can be less effective than the steam cleaning method but will still leave your carpet looking nice and fresh.

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What machines and products are best for removing stains from a carpet

Here at Premium Clean we only use professional equipment, products and techniques to remove stains safely. Stain removal products have different PH levels and it very important to choose the correct product depending on which type of carpet you have. For example, on a wool or sisal carpet, we will only stain removal products with a maximum of pH level 8 so that we do not cause any damage or discolouration.
 
The products and machinery that we use here at Premium Clean are all made by industry leader Prochem, who provide specialised, eco-friendly products that are totally safe for allergy sufferers, children and animals. We have many different machines too that we choose, mostly depending on the size of the room we are cleaning and whether the carpet is natural or synthetic. 
 
Our biggest machine that we use for domestic cleaning is the Prochem Steempro Powermax, which is a high-power steamer with 2 vacuum motors and a, regulated pressure pump. We use this machine when we are going to clean many carpets in one house. 
We also have the  which is smaller but still very powerful carpet cleaner with 1 motor and one pump. And finally, we have our special stains and spots remover machine called the Prochem Bravo is small but mighty and provides the best, most effective stain removal we have ever experienced. it’s also very important to have a decent quality vacuum cleaner. We love our 91501GB Upright Vacuum Cleaner and would recommend that you invest in a highly recommended domestic vacuum cleaner as they can actually pick up double the amount at a lower
quality might manage.

Experience Carpet Technician Stains Removal Service

Unfortunately, some stains are well beyond cleaning but do not fear – we offer two types of carpet repairing here at Premium Clean which are the colour carpet repair for discoloured carpets or the full carpet repair for damaged carpets.

We will be able to repair any carpet for you and the original stain will not be in the slightest bit noticeable. 

Carpet discolouration can be caused by many things such as spillages of bleach, shop bought carpet cleaning products, sun damage and general wear and tear. If your carpet is discoloured but not damaged, this is when we complete our colour carpet repair.

The full carpet repair is completed when there has been damage to the fibres or where there are missing fibres, our technicians will be able to advise you which option you will need to go for.

Carpet repairing can be a little time-consuming as it involves a lot of work and this process has to be very exact. The technician will locate an exact match of fabric, colour match, cut out the damaged carpet and then cut the new piece of carpet to fit exactly in the space which is then glued in and heated to ensure it stays down and blends in.

It sounds very complicated but we can assure you that all our technicians who do this have taken many training courses and had lots of practice before they will touch your carpet.

Professional Cleaning Products and Machine for Stains Carpet Removal in London

Premium Clean would love to have the opportunity to remove any stains from your carpets or rugs–we offer a fantastic carpet cleaning package and will be able to remove most types of stains (and if not we can repair them as described) but occasionally some stains can come back when the carpet is dry.

If this happened, we would offer to come back free of charge to work on the stain again as it really means a lot to us to have happy customers. Feel free to check out our reviews and then please
call us today to get booked in – you will not regret it.

COMMON NATURAL FIBRES: WOOL, SISAL, JUTE, COTTON, COIR, VELVET, BAMBOO.

To determine which type of carpet you have, our technicians use a method which requires removing a small bit of fabric (on the stairs there are usually loose bits we can use) and burning it.

They have passed training courses and learned to recognise the different smells from different materials, and they assess the way the material feels after burning it. Some carpets are made of a mixture of natural and synthetic materials. In this case we will treat the carpet as a natural carpet to ensure that no damage is done it.

If we are cleaning a synthetic carpet, we can use a higher pH cleaning product and a higher temperature, for a deeper clean. Synthetic fabric will only absorb 8% of spillages (and cleaning products) so it is easier to remove stains from and will also dry more quickly after the cleaning. For synthetic carpets we can use spots and stain remover products, close to bleaching, to remove stains.

COMMON SYNTHETIC FIBRES: NYLON, ACRYLIC, POLYESTER, POLYPROPYLENE, RAYON.

If we are cleaning a carpet made with natural materials, we must use a maximum of 8 pH to make sure we will not damage the carpet and keep the colour safe. The natural material fabrics absorb 30% of cleaning products and spillages - so that means it will take longer to dry.

We cannot use the usual spots and stain remover products as they are too strong and could damage the carpet. We have lower PH products to use for the natural materials. 

After the carpet has been cleaned, we use a pH meter to check that the pH level of the material is back at a normal level. We highly recommend for your carpet to be cleaned once a year to prevent a build-up of dust and bacteria, particularly if you have a wool carpet.

Before and After

Our Carpet Stains Removal Gallery

Our Process

Why To Choose Our Carpet Stains Removal Service?

Powerful Extraction Machines

We use Prochem and Ashbys Powerful Extractor Machines - up to 120 Degrees Water / Steam.

Spots and Stains Removal

We use professional Materials, Equipment and Techniques to remove the stains safely.

Fully Trained Carpet Technicians

Our experienced and insured carpet cleaners take regular training courses to keep them up to knowledge.

Natural Eco-Friendly Cleaning Products are also Available

We can use the Recommended Products for your Carpet or Eco-Friendly ones if you require.

Our Process

Stairs Carpet Stains Removal In 4 Steps

Free Quote Requested

You can do that online going to the price page on our website to get an accurate price for your upholstery cleaning service and visiting our contact page to fill out our booking form.

Receive a Response From Us

Our office team will be in touch to answer your questions and to ask you for more details if need of the service, and confirm the date, time and final cost.

Booking Confirmation

Our office team will send you a booking confirmation via email with all details required: date, time, cost and cancelation. Deposit is required.

Ready For Cleaning

Our Technician will cleans and inspects the fabric using a professional Machines. Everything has to be cleaned to perfection. Invoice receipt as evidence will be sent to you.

Your Stairs Carpet Cleaning Costs

Carpet Stains Removal Prices​

Carpet Steam Cleaning

Regular Service Prices

Premium Service Prices

Double Room

£30

£60

Single Room

£25

£50

Living Room / Dining Room

£40

£80

Hallway

£20

£40

Stairs / Per Step

£2.50

£5

Landing

£10

£20

Bathroom / Toilet

£20

£40

Rug

From £30

£100

Office Carpet Cleaning

£3 per sq.m.

£6 per sq. m.

SCOTCH Gard Protector

Ask For Price

Ask For Price

SPECIAL LIMITED OFFERS - MIN CHARGE £60

SPECIAL LIMITED OFFERS - MIN CHARGE £100

The Price Is Inclusive All Equipment & Materials. Parking & Congestion & ULEZ May Apply.

pH Check, Pre-Treatment, Stain Remover, Deodorising, etc.

Additional Services

Services Fibre Check pH Check Pre-Treatment Stain Remover Deodorising Choice of Fragrance Desinfection Products Moving Furnitures Drying
Regular
Premium

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Your Common Questions Answered

CARPET STAINS REMOVAL FAQ

Is the Steam Cleaning Method more Beneficial than Dry Cleaning?

Yes of course, we highly recommend Steam Cleaning, but there are some carpets required Dry cleaning only that we always check before we start.

Are the Products you Use are Safe and will Not Damage my Carpet?

We use Prochem for all the cleaning Materials and Equipment, they are the best on the Market today.

Do you do Steam Carpet Cleaning Service?

Yes, we do, and we adjust the Temperature up to 110 Degrees.

Can you use Eco-Friendly Cleaning Products?

Yes, we can do it if you require that, of course. Just let us know before the cleaning day.

What is the Highest Temperature you Can Use on my Carpet?

Depending on the type of Fabric and Condition of your Carpet, our Technicians can use Temperature between 30-120 Degrees, but they take that deception on the day.

Do you Guarantee Stains Removal Service?

No, because some all stains, or stains on Natural Material Fabric it's impossible to get removed completely, but we never give up, and sometimes the result is fantastic, so we will do our best before we leave.

What about I am Not Happy with the Service?

Sometimes, some stains or traffic areas come back when the carpet dries, so don't worry, we will come back free of charge to do another go, because we fully guarantee our Service.

Do you use Professional Carpet Cleaning Machines?

Yes, we use very big and very powerful Machines with adjustable Vacuum and Pump Motors.
All the Materials and Equipment made in the USA - Prochem.

How the Payment can be Made?

We are Flexible on that. We can pay Over the Phone, Bank Transfer, PayPal or Cash on Completion.

Do you provide Company Receipts on the End?

Yes, we always provide our Company Receipt at the End.

Do you move Furniture during the cleaning?

Yes, the only Furniture which is easy and not heavy to move.

Do I Have to Pay for Parking or any other Hidden Charges for Carpet Cleaning Service?

Yes, of course.

Can i Pay you upfront and not Come back in the end?

Yes, you can do it, and you will still be able to use our full guarantee.

Can you pick up Keys from Neighbours, or Estate Agencies?

Yes, we can do, and also we can bring back when the job it's done.

Do you Charge additional if the Condition of the property is dirtier than normal?

Yes, of course, We charge for the extra time we stay, for our hourly rate.

Can we use the Property strength after the Carpet Cleaning, is it safe?

Yes, you can use it, all will be nice, clean and safe.

A Happy Customer

REAL STORY

Michael and Joanne Cooke moved into their family home around 6 years ago with their 2 young children, who were 2 years old and 3 months old at the time. They described the house as their dream home but explained there was only one problem – cream carpets and young children do not go well together. They had replaced the downstairs carpets with hard, wooden flooring and had recently got a new (dark grey) stairs carpet but they couldn’t afford to replace every carpet upstairs so they gave us a call to see if we could help restore them from multiple stains – some of which were made by pen, some from spilled food and juice and there were ‘dark sticky’ patches on the children’s bedroom floor but Mr & Mrs Cooke were not even sure where these had come from. We advised them that no stain is too big for Premium Clean and so they booked an appointment with one of our carpet cleaning technicians for the following week. When our qualified technician arrived, he completed a burns test and determined that the couple’s carpet was made from synthetic materials so he went back out to the van and collected the machinery and products he would be using. He began by working on the stains, using a special pre-treatment which brings stains and spills to the surface and then he completed a thorough steam clean of each carpet. After this, he went back over the carpet checking for any stains that had not been 100% removed by the first two steps of cleaning. He located around 10 stains that were still slightly visible and must have been embedded deep into the carpet. With these he used a powerful spot treatment along with our special stains and spots remover machine, called the Prochem Bravo, which completely removed any sign of any of the left-over stains. Our technician then provided Michael and Joanne with plastic over shoes so they could inspect the carpets and they said they were absolutely over the moon with their ‘brand new looking carpets’. They could not believe the difference in the colour of the carpets, before and after the clean and they also said they were impressed with the reasonable price for such a fantastic job.

Mr & Mrs Cooke

Rating5.0
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Based On 212 Google Reviews & 129 Website Reviews

100% Satisfied Customers

ULTRA MEGA MOVIE MASTER
ULTRA MEGA MOVIE MASTER
13:32 21 Mar 24
Kiril and Nick are very professional carpet cleaners, highly recommended.Thank you for the great work.
Duncan Brown
Duncan Brown
14:16 17 Jan 24
The cleaning of flats I manage plus carpet steam cleaning has always been great. Also, the time keeping and communication has always been excellent. I have also used the carpet steam cleaning service for my own home with the results being superb!
Zerin Beleliev
Zerin Beleliev
17:25 16 Jan 24
Very trustworthy!Used them few times. Arriving always on time, does quick and efficient job and has reasonable pricing!
David Hines
David Hines
16:00 07 Oct 23
I can’t recommend Premium Clean London enough for their carpet protection service. My bedroom carpets look pristine, and I’m confident they’ll stay that way.
Premium Carpet Cleaning
Premium Carpet Cleaning
10:49 26 Jun 23
Very professional end of tenancy cleaning service received by this company Premium Clean. The team was on time, Nick the carpet cleaning used a very big machine and did a great job. I am super super happy. Highly recommended. Thank you very much guys. I am sure I will see you again.
Roshni Patel
Roshni Patel
09:23 15 Jun 23
These folks were amazing! Easy and quick to book.Nick was great and got all new and stains out of carpet and sofa!
Challenge Kids Tv
Challenge Kids Tv
09:57 17 May 23
Excellent end of tenancy cleaning service by premium clean. On time, a very professional team left my flat spotless. Highly recommend it. Top service. Thank you😍
Eric Osman
Eric Osman
12:33 26 Jan 23
I’ve employed them on five separate occasions from April 2021 to October 2022, and on all those occasions, except for one, I have not needed to supervise or ask them to return for any end of tenancy cleaning services. The only issue is their telephone response times, but they do always call back and are willing to do whatever is necessary to maintain the high standards.
Tyra Cadogan
Tyra Cadogan
20:15 08 Jan 23
Amazing service! Would definitely use them again!
Katherine Szewczyk
Katherine Szewczyk
15:03 01 Jan 23
I had a really pleasant experience with this company during my recent general carpet clean. Everything was pre-agreed and completed in a thorough and friendly manner. I will book again! 🙂
Dr Dorte Rich Jørgensen
Dr Dorte Rich Jørgensen
12:49 16 Dec 22
Iva Koseva
Iva Koseva
12:40 02 Dec 22
Very professional , on time and great results and good value of money , will definitely use them again!
leonard ormonde
leonard ormonde
10:55 29 Nov 22
Excellent service. They repaired worn out strands in a join in the hallway. When the carpet was fitted we were not aware of where the fitters had created a seam. After a few years it became apparent. They solved the problem.
Isabella William
Isabella William
11:21 21 Nov 22
We have used Spotless twice and I wouldn’t go anywhere else for my cleaning services. Kiril and Nick are very professional, punctual and work extremely hard to deliver the best possible results. The finish on the job is exceptional, we couldn’t be happier.
Kristina ute
Kristina ute
23:27 13 Nov 22
Used the service for end of tenancy cleaning and both Diana and another lady with her did a great job. Excellent service!
Amanda Woodhead
Amanda Woodhead
04:03 30 Oct 22
I have a few pets in my home and the couch hadn’t looked or smelled great in a while. I called for a quote and they were kind enough to set up an appointment for the next day. Their crew came in on time and were quite friendly. They cleaned my upholstery within an hour and left it smelling better and cleaner.
Highly recommend.♥️
Jaqueline Henderson
Jaqueline Henderson
14:30 21 Oct 22
kiril & Nick were very professional, polite and efficient and responded quickly to my emails and texts. They did an amazing job in getting my carpet and sofa clean. Thank you.
Harold Hayes
Harold Hayes
09:38 17 Oct 22
Nick, Dan and the entire crew at Premium Clean were knowledgeable, courteous and very progressional. They expertly cleaned some wall-to-wall carpeting and did a remarkable job at cleaning and repairing several older fine rugs. I was thrilled with the results. Would definitely use them again!
Kristina Cassidy
Kristina Cassidy
09:36 17 Oct 22
Very professional, attention to detail, thorough and friendly on top of it!
Emma Watkins
Emma Watkins
09:34 17 Oct 22
I had been cleaning our 15 year old carpet with a small , inexpensive unit for years and thought I did well. I decided to have Premium Clean come in. Nick did an excellent job reviving our carpet much
Wendell Tanner
Wendell Tanner
09:20 17 Oct 22
Terrific work, very reasonable price, prompt and speedy.
We had Premium Clean in to give our living room couch a refresh and also to clean the basement broadloom, which had suffered under the onslaught of an old, rather barfy cat. Great results on both. Highly recommended!
Edward Brigham
Edward Brigham
09:17 17 Oct 22
A great and easy experience from start to finish. Nick arrived on time and was happy to tackle our soiled and badly stained sofa. He said he would do his best and has far exceeded our expectations. Our 12 year old sofa looks almost new, and our carpet/rugs look fantastic. I will definitely be using them again in the future!!
Collette Lewis
Collette Lewis
14:41 12 Oct 22
premium carpet cleaning company was very professional company and timely when performing carpet cleaning . Also gave helpful tips on maintaining carpet afterwards for drying . Will be using them again!
Mark Ward
Mark Ward
03:11 11 Oct 22
Second time using the service and always happy with the results. Had a large red wine stain on my white carpet (week old) and they are able to skillfully remove it. Thanks Premium clean.
Julie Anderson
Julie Anderson
06:34 08 Oct 22
The service is absolutely second to none. Responsive, arrived quickly and on time, did the most brilliant job – honestly I think they must have some sort of magic carpet healing powers – and all for a reasonable price. 100% recommend.
Beth Williams
Beth Williams
17:18 03 Oct 22
These guys are great. Really helpful, good value and get the job done. If you need your gutters cleaning, look no further, you’ve found the right people. Thank you London Gutter Clean!
Chris Langley
Chris Langley
14:41 28 Sep 22
I was delighted that they immediately took my call and was able to schedule an appointment for the following day. The cleaner came on time and did an amazing job on wall to wall carpets that I thought would have to be replaced! I highly recommend!
San J Suarez
San J Suarez
16:01 26 Sep 22
Premium clean have been cleaning our house for 4 years now and they offer a very professional, reliable service. They are always courteous in their emails and they always respond quickly. Prices are reasonable and I’m happy to recommend them.
YS
YS
09:07 04 Sep 22
Two ladies came for cleaning and the service was very efficient.
Robert Papper
Robert Papper
09:39 19 Aug 22
Excellent service and very professional git my sofa bed up spotless amazing job well worth the money xx
Jo Falcon-Cross
Jo Falcon-Cross
15:51 18 Aug 22
Dimitar did an excellent job cleaning our carpets, he came to us at short notice which was much appreciated and now they look brand new! He is very knowledgeable about what is required for each material and takes care to do very thorough work. I would definitely recommend to anyone!
Natalie Howard
Natalie Howard
19:11 16 Aug 22
Great service and very professional. I had 2 x rooms, hallway carpet cleaned and my sofa cleaned smelt and looked amazing and my sofa looked brand new! Will be definitely using Everyday clean again. Thank you for such a great service
Chris Robinson
Chris Robinson
12:11 14 Aug 22
Excellent service, very professional, highly recommend!
Safwat Hamad
Safwat Hamad
20:38 12 Aug 22
Professional, polite, hard working and job well done. Highly recommended..
Frankie Hill
Frankie Hill
12:49 10 Aug 22
Second time using them. Very happy with the end result. They even came back to redo the stubborn stains on the carpet. Highly recommend. Thank you!
Matilda Parslow
Matilda Parslow
09:29 05 Aug 22
I used Premium Clean for my end of tenancy cleaning. They were brilliant. Very quick to answer my emails and questions, it was all booked in easily. Then the ladies who came did a fantastic job! The whole place was absolutely spotless. Will definitely use Premium Clean again! Thanks!
David Campbell
David Campbell
14:25 31 Jul 22
Excellent service ! premium clean was polite and professional and could not have been more helpful, would highly recommend to anyone needing help with carpet cleaning 👍
Mia Scorgie
Mia Scorgie
18:00 24 Jul 22
Had a night out and threw up all over my buildings stair carpets. I was really stressed the next morning, as it was a Sunday and I thought I wouldn’t get anywhere to clean it that day, but after sending an email for a quote I got a call back immediately and had the carpet cleaned all about 2 hours after contact. Amazing service I am just so lucky to have contacted this company. They cleaned it super quickly and were very understanding and friendly! I would recommend to everyone.
colby sharma
colby sharma
13:57 21 Jul 22
exceptionally thorough clean. Highly recommend. Highly professional.
John Watson
John Watson
16:59 20 Jul 22
I have used there Carpet cleaning for many years for both our home and my two offices. They are honest, always on time and do a great job cleaning the carpets as well as cleaning the furniture. They even cleaned the interior of our car! Great customer service as well. I highly recommend them.
Sarah Whittuck
Sarah Whittuck
17:33 19 Jul 22
Very friendly and efficient service. Everything cleaned looked as good as new afterwards! Would definitely use again.
Gerald Timmis
Gerald Timmis
09:20 11 Jul 22
The owner was very friendly, listened carefully to my requirements. The cleaning work was carried out thoroughly and the chair and carpets in all 6 rooms, restored as if new. I am extremely pleased with the results.
Christian Perez
Christian Perez
16:47 10 Jul 22
premium clean is very organised and professional, and always responds quickly when we contact her. The cleaners we’ve had in our flat do a great job for a good price! I’d definitely recommend her business to anyone looking for.a cleaner.
Rikki Gunner
Rikki Gunner
10:40 01 Jul 22
Excellent service, very professional and friendly, would highly recommend.
James Davies
James Davies
16:44 29 Jun 22
There Carpet Cleaners came over today to clean all my rugs. They did an amazing job. My dog had some accidents. They also cleaned the tile in my bathrooms. The tile looks like new.
Courtney Brown
Courtney Brown
18:39 02 Jun 22
Nick did an amazing job cleaning my couch. I’m embarrassed to say that my couch was pretty disgusting after four years of heavy use. He was incredibly hard working and professional. The couch looks brand new.
Jack Henry
Jack Henry
18:36 02 Jun 22
Nick was an exceptional young man who made this necessary job a pleasure. Hé is knowledgeable and shared détails of his assessment of the fabric and materials accurately. He worked hard and the result was amazing – we couldn’t believe the results. Thank you again to Nick who we will request for other jobs of this nature!
Prince Juhan
Prince Juhan
18:32 02 Jun 22
Nick worked effectively and efficiently to steam clean our sofa, love seat and two wing chairs. He also cleaned a set of carpeted stairs. The results were excellent. We were amazed at the removal of very old stains from our off white furniture. Nick was very pleasant and consulted with us extensively. We recommend him and Premium Clean most highly and without reservation.
Andrea Morgan
Andrea Morgan
18:29 02 Jun 22
Needed my carpets cleaned in a hurry as we were putting our house on the market. Premium Clean was able to fit an appointment in quickly. Nick came and cleaned the carpet runner and the carpet in the basement. He was very polite and knowledgeable. The carpets looked brand new and he even left me some shoe protectors to walk on the carpet after it was still wet. I had a great experience, I will definitely use Nick to clean the carpets in our new place. Great service for a great price.
Benjamin Davis
Benjamin Davis
17:27 25 May 22
Nick was friendly, efficient and got the job done well on time as promised – thank you very much for accommodating the early weekend morning appointment as well, much appreciated!
Mary Lawrence
Mary Lawrence
17:23 25 May 22
I decided to get my carpets cleaned at the beginning of the week, and was able to get scheduled in within four days. Nick arrived on time and worked quickly to make my light carpets look good. He explained what he was doing, made suggestions to keep the carpets looking cleaner and was very pleasant. Once again, Premium Clean was…..reliable.
Emanuel Garber
Emanuel Garber
17:22 25 May 22
Excellent service. Nick our technician was very professional and friendly. He did a great job on our furniture and was respectful of our home. Nick provided helpful direction on how to care for our furniture and recommended future services. Highly recommend Nick and Premium Clean.
Timothy Yates
Timothy Yates
08:06 19 May 22
We’ve used Premium Cleaning 4 times this year for detailed cleaning and we are extremely happy with the service. Eva came to do an initial estimate and arranged everything, right through to completion. We can’t say enough of how happy we are with the service. From start to finish, friendly, professional and worth every penny!! We highly recommend Premium Cleaning service.
Wilson Gumez
Wilson Gumez
04:41 03 May 22
Premium Clean did a great job at deep cleaning two of our couches. One couch really needed a deep clean due to our dog and it looks great now after the cleaning. From scheduling to our technician that showed up on time and was very polite they did a great job!
Williams Kent
Williams Kent
13:58 24 Apr 22
The cleaners arrived on time and were very polite. They did all the tasks I gave them and left the place really tidy and clean! I really liked their job and will definitely call them again to do the next cleanings. I would recommend this company to everyone that is looking for good service.
William Richard
William Richard
13:56 24 Apr 22
They came on time and they did a really good job and finishing before I was excepting. They were really professionals and I just loved how clean my place looked. I will highly recommend and I will contact them for sure for a next time.
Luis Grant
Luis Grant
07:05 23 Apr 22
I contacted Premium Clean on Tuesday and by Thursday Nick came out to my home. He was courteous and professional and after some preliminary questions and conversation he got right to work. It was clear that he knew exactly what he was doing and I could see my sofas actually getting cleaner as I watched him work. He was in my home for approximately two and a half hours and when he left everything was meticulously tidy. I truly appreciate the work that he did.
Janet Eva
Janet Eva
07:07 22 Apr 22
Nick did an excellent job on my chairs. He took the trouble to move them away from my expensive wool carpet. He is quiet and efficient, and a hard worker with many years experience in this business.
Nick explained to me the best ways to spot clean, and also told me about cleaning services offered by the company for area rugs.
Great job by an excellent technician!!
Ryan Sanders
Ryan Sanders
07:06 22 Apr 22
Nick was terrific. Even better than the last specialist that came out. I would definitely ask for Nick on the time I need carpet cleaning done. In my opinion, Premium Clean is the best carpet cleaning service in the city.
Jerry Sanchez
Jerry Sanchez
07:05 22 Apr 22
Had the runners on my stairs and my couch cleaned by these guys. They did a great job, were friendly and highly professional. They were able to clean issues with my carpet that I couldn’t do on my own with a rented carpet shampooer. Will definitely be calling on these guys again down the road!
Marlina Costa
Marlina Costa
14:25 21 Apr 22
We used Premium Cleaning Service for the first time and we were extremely pleased with the service we received. We got our area rugs, mattresses, upholstery and carpet cleaned. Nick was the service technician who cleaned our place and he was very thorough, knowledgeable and personable. I would highly recommend this company and Nick.
Renata Jackson
Renata Jackson
18:46 15 Apr 22
We are very pleased with the customer service and cleaning results from Premium clean. Nick & Jareen arrived on time and got straight to work on our townhouse stairs and two bedrooms. They were both very friendly and efficient. Now our carpets look & smell great! We will definitely be calling Premier Clean again.
David Vergara
David Vergara
18:05 14 Apr 22
Nick was an excellent technician, he was pleasant, professional and friendly and explained in detail every step he would be taking to ensure a proper job on our living set which was quite soiled. He identified immediately the material and how best to perform the cleaning, and finished the job in a timely manner. The set is now looking like new again.
Would definitely recommend Premium clean, specifically Nick, to family and friends.
Adrina Macekuva
Adrina Macekuva
16:37 13 Apr 22
I am completely satisfied. Nick did a professional courteous job. He arrived on time. Worked quietly and efficiently. Would highly recommend to anyone.
Sofa looks fresh and will use them again.
Janelle Reed
Janelle Reed
17:20 12 Apr 22
Their team is professional and have attention to detail. Nick has a great personality that makes customer experience enjoyable.
Josh Walls
Josh Walls
07:03 12 Apr 22
Always a great job. Our carpets often get grease stains from factory workers.. Our carpets look like new! Thank you Nick!!
Steve Goodman
Steve Goodman
04:12 11 Apr 22
Nick was friendly, professional and did an amazing job cleaning our home. It looks spotless. Would definitely recommend working with him!!
Shanie Smith
Shanie Smith
16:01 10 Apr 22
Staff are polite, dedicated and efficient. They come on time, the deep cleaning, window sills and deep corners were left in order. Garbage was taking out. Deep carpet cleaning was also efficient.
Amanda Flores
Amanda Flores
18:49 08 Apr 22
Carpets of my home was very dirty and I was looking for someone professional to do the job. One of my friend recommended Nick and I found him very professional and efficient. I am extremely happy with his work and will definitely recommend him. Also will use his services again.
Robert Roper
Robert Roper
18:38 08 Apr 22
We had Premium Cleaning in for a post-reno, pre-move in clean in a very dusty and what had been a home seriously in need of cleaning. They did an absolutely fantastic job and had it ready for us to move in. Their communication was great, they were able to accommodate a last minute booking, they took less time than every other service quoted us and at a better price than all others quoted. We will very happily use their service again and would highly recommend them.
Tamara Larson
Tamara Larson
16:04 07 Apr 22
Great job, carpet came out great. The guy turn up on time and gave a full explanation on what he will be doing.
Diana Barrett
Diana Barrett
02:16 04 Apr 22
The pillows were cleaned on the spot and there was no strong scent. The staff were friendly and on time. They worked quickly and efficiently. I would definitely recommend this service to anyone looking for upholstery cleaning.
Mark John
Mark John
10:06 02 Apr 22
Today, we had new age carpet & Upholstery cleaning, come and clean our area rugs, and several sofas and arm chairs, the technician that arrived, was on time and very polite, he explained his process & also provided other information for maintaining our fabric, before starting he protected the area with drop sheets, then got to work. Results were out of this world!!!! Everything looks New again, I recommend this company to everyone.
Erica Gorden
Erica Gorden
10:05 02 Apr 22
Nick did a great job cleaning the carpets. So much dirt came out in the water!
Галя Петрова
Галя Петрова
20:38 16 Feb 22
brilliant job. excellent service. my flat its nice and spotless again. highly recommended. thank you
Светослава Тонева
Светослава Тонева
15:38 14 Feb 22
Nick did a fantastic job.My carpet its like brand new now. Thank you very much. Highly recommended
Slavina Slavcheva
Slavina Slavcheva
15:08 14 Feb 22
i used the company for end of tenancy cleaning. they did a fantastic job. Highly recommended it. thank you very much guys.
Rosalba Martini
Rosalba Martini
11:43 03 Feb 22
Fantastic service with Kiril. Professional service and quality. Immediate response. I strong recommend for the services this company.
Chris Butcher
Chris Butcher
11:49 07 Sep 21
Booked this company for my carpet and sofa clean after my tenant terms finished.
Nick came on time and did a fantastic job, all the stains came out completely.
They using very big and professional machines, everything looks on a higher standard.
He is a very polite and nice person, very smiled and explained to me all the process.
I will definitely use this company in the future and highly recommend it to my friends and family.
Thank you for the great service.
Cathy Chappell
Cathy Chappell
06:44 06 Aug 21
This is the worst company I’ve dealt with. They changed the time of the clean without informing me and then I saw a text later that said they were coming 3 hours later. I had painters waiting until they had left to finish skirting boards etc. The painters had to go home and come back the next day. Cost me more money. HOWEVER Premium Clean NEVER TURNED UP at all!!!
I spent over an hour trying get an explanation and someone to come and clean the house. They did not return my calls and then I asked the Superviser to call. They didn’t call either. THEN THEY CHARGED MY MASTERCARD for the Clean they never did. Took me over a week to get a refund! Extremely unprofessional.
Eli Sa
Eli Sa
10:52 29 Jan 21
book this company for a specific service, after builders cleaning and we paid accordingly for a deep cleaning of the house (£265)

unfortunately the level of service was extremely poor and the property was left with dust and stains all over the rooms.

In addition to that, the cleaners didn’t follow the basic cov19 roles and they didn’t wear any masks even when they were not cleaning and in the same room as me (I’m 8 months pregnant). When we asked for them to wear the masks they pretend not to listen or we were told to leave the property empty

Windows are full of stains and dust so the area close to the window handle is dirty (it doesn’t seem it was even touched)
the electrical switches is full of dust
the floor still have the stains that were there before the cleaning team came
the freezer was not even open

and those are just a few pictures…

middle of the cleaning, I checked the rooms they were done and I immediately saw there were still dirty.
I tried to speak with the cleaners but nothing so I called the office to raise my concern and I was told I should not be in my house or I should stay in a room to wait for them to finish. They ensured me that the rooms would have been cleaned and I would have time to run through the rooms with the cleaners to speak about the service.

With my surprise when the cleaners finished, they left the house without saying anything, however one of them had to come back to the house as she left her scarf.
I took the opportunity to speak with the cleaner telling her I was not happy with the service, but she didn’t care and said it was clean for her

I called the office again and the customer service person was very rude because of my complains and because I said I don’t have any other options that put a negative review

After several complains, I was offer a refund of £15 (over £265 I paid)
Mladen Milchev Dinov
Mladen Milchev Dinov
14:23 01 Apr 20
I used Premium Clean for Carpet Cleaning . They did a fantastic job, and get my deposit back in full, Highly recommended. Thank you
Tom Foulsham
Tom Foulsham
15:15 24 Aug 19
Really good cleaning job. Very friendly staff.
Charlene West Watson
Charlene West Watson
19:24 11 Dec 18
had my carpets done today and they smell amazing I opted for the cherry scent. the carpets look great and all the stains I had have been removed 😁 very happy defiantly using them again.
Glenn Currie
Glenn Currie
08:18 20 Jun 18
We have used Premium cleaning for years and they do a great job. Easy to deal with
Henry Walpole
Henry Walpole
11:50 13 Mar 18
Excellent and very professional service! I will use again for any carpet problems!
Pavel Gospodinov
Pavel Gospodinov
21:13 06 Mar 17
Thanks for the best professional carpet cleaning service, i am very very happy, Highly recommended. Thank you
Sibel Yusnieva
Sibel Yusnieva
14:41 02 Oct 16
I used this company for 2nd time for Carpet Cleaning Service. The use very professional and machines and equipment. The carpet cleaners was very friendly, and explain everything about my carpet. They offer me 10% off for returning customers. I will recommended you to all of my friends. Thank you for your fantastic service.
Митко Димитров
Митко Димитров
13:32 30 Sep 16
I booked End of Tenancy Cleaning Service with Premium Clean. The cleaners on team arrive on time, and did a fantastic job. I get my full deposit back. I will use you again, you are excellent. Highly recommended.
Thank you very much.
Akrem Ben Ghalba
Akrem Ben Ghalba
16:57 28 Sep 16
It’s the best cleaning ever and very good and nice people ���
Martin Muller
Martin Muller
17:43 28 Aug 16
I am very happy , good price , perfect cleaning, professional staff

Thanks will call you again
Mike Moolman
Mike Moolman
16:55 05 Jun 16
Have been my go to cleaner of choice for ages now, always efficient, always friendly and always a great job done.
Силвия Николова
Силвия Николова
22:17 26 Mar 16
Perfect job! Fantastic service! My carpet is look like new now! Thank you!
Kristiyana Borilova
Kristiyana Borilova
09:22 11 Mar 16
I used Premium`s Clean service for a Carpet Cleaning and it was excellent!
I called Premium Clean in London and asked for their dry carpet cleaning.
At first I was not sure if I wanted their service, but after they performed their job, I was stunned.
It took around 2 hours to clean out the carpets in the flat. It was such a pleasure to come home after them has visited. It feels like I have a completely new rugs.
I Recommend it to everyone!!!!
Slavena Dimitrova
Slavena Dimitrova
19:52 12 Nov 15
Thank you for the best service.
Gueorgui Gigov
Gueorgui Gigov
09:52 23 Aug 15
I am so happy with the carpet cleaning service.Highly recommended.
Ivan Vladimirov
Ivan Vladimirov
20:11 15 Aug 15
Premium Service at affordable price, highly recommended!
Mariqn Videv
Mariqn Videv
11:28 13 Jun 15
I am very happy with the cleaning service.Thank you very much:)
Tsvetelina Tsvetanova
Tsvetelina Tsvetanova
20:43 01 Jun 15
The best cleaning company in London
Mariya Ivanova
Mariya Ivanova
22:02 23 May 15
Atanas Videv
Atanas Videv
20:37 18 May 15
The best carpet and upholstery steam shampoo cleaning in London. Recommended!!!
Tabitha Thomson
Tabitha Thomson
08:50 12 May 15
Absolutely fantastic job. Punctual, polite, and ver professional would highly recommend and will use again.
Vera Petrova
Vera Petrova
12:27 06 May 15
Great service, i’m very pleased! Would use again and will definitely recommend to friends.
Lanselot Dobriq
Lanselot Dobriq
15:38 05 May 15
Very impressed! Fast response to emails and great carpet cleaning service. Would recommend!!!
Isak Ghebru
Isak Ghebru
17:40 28 Apr 15
Del West Watson
Del West Watson
15:27 20 Apr 15
Amazing! Premium Clean cleaned my 8 year old rug which had a leaky old bike on it. It looks almost new again! With 8 years of oil stains! Unbelievable!!
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